Hemmings Homes Estate and Letting Agents

Apr 23rd, 2023

Dec 25th, 2022

Oct 13th, 2022

Horrendous experience with this company. Boss man sat on our couch and said youll sell in a week at ideal price - after we agreed to go with them, we never saw nor heard from him again. The estate agent we were assigned quit after a week. 6 weeks later we finally got an offer, 10 grand below ideal price. As we were moving to another property, we had to accept. 4 days before we were due to move, our buyer dropped the price by a further 20 grand. Hemmings didnt contact us once. We had an utterly horrendous experience with them. I only went with them as they donate a portion of their commission to The Beatson, a charity extremely close to my heart. For the size of the donation they give, I should have gone with someone else and given a donation off my own back.
Feb 24th, 2023

A completely inaccurate review. First weve heard from you. Ill address your points and untruths. You had 3 estate agents out to your property, your partner confirmed our valuation of 200k was the highest, he was impressed with the comparable sales evidence I showed him and our knowledge of the market. Chris advised he was looking for 220k which I agreed was achievable in the market at that time. Of the estate agents I saw, I was most impressed with your pitch and that is why I chose you. Slight inaccuracy on the price, though. I wasnt wanting private data made public, but, since youve done that, I will respond in kind. You said 230k was achievable. We required 225,500 to make the move to our new home possible. That is what we agreed to work towards. Your property went live on 22nd July and a written offer off 220k was accepted on 25th August (hardly an unreasonable time to achieve an offer of 10% over home report) also the fact you listed the house in July and couldn't move out until December made it a slightly more difficult sale. We were told we could expect to be sold in a week and viewings dried up after that. We had to engineer interest ourselves - the house builder of the property we were purchasing even asked people to contact you. Funnily enough, our move-out date wasnt a problem when pitching your services to us. You cannot blame a single estate agent for a change in market conditions its completely unreasonable. According to you, we shouldve sold before this happened, so its not unreasonable to be concerned by changing market conditions when we hadnt sold. Another estate agent chapped your door, if the service was so bad why did you not change agents at this time? You weren't tied into a contract nor have any exit fees? Neither you or your partner complained to us once throughout the process and paid your estate agent fee in full. The estate agent concerned noticed we hadnt sold and was surprised. He performed a free analysis of our marketing and told us how he would do it differently. Now were getting into you not being quite truthful. Im sure your agent will confirm I complained frequently and we eventually set a deadline or we would have dismissed your service. We got the offer of sale right on our deadline. Had we not, you know full well we would have gone with the other agent. Our solicitor advised we were legally obliged to pay your fee. Trust me, if we werent, we wouldnt. I wonder why it has now taken you 4 months to become a keyboard warrior? My wife is free to leave honest feedback whenever she wants. Happy to discuss this face to face. I have worked extremely hard over 15 years to build up a successful business and inaccurate reviews of this nature can be harmful. Not inaccurate, as Ive hopefully demonstrated. You need to develop a thicker skin if you cant handle that someone found your service unsatisfactory. The Beatson cancer charity we raised and donated 24,000. My wife was referring to the portion of our sale. The seller dropping the offer by 20k 4 days before missives concluding is unfortunate, however you weren't the only person in this position. You didn't need to accept the reduced offer so again to blame the estate agent for that is unbelievable. We did need to accept the offer or wed have lost the property we were moving into. Youre not directly to blame for this, correct, but we didnt hear a peep from you during this period. Next we will be getting the blame for the war in Ukraine, Covid and the cost of living crisis. Utterly unprofessional comment that makes you look childish and unable to respond constructively to criticism. I noticed you left out the bit where you reduced your offer by the same amount for the property you were buying so you were no worse off financially. Again, this isnt true. Our builder did reduce the price to mitigate the situation but not by the comparable amount. We were left worse off financially - fact. Happy to show you all the documentation.
Feb 4th, 2023