Royal Cottage

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Mar 23rd, 2023

Food not fresh
Feb 26th, 2023

Waited nearly 2 hours for meal. Arrived with a meal missing. Further 50 minutes called back and was told meal should have been delivered. 20 minutes later all meals now frozen so called to cancel the meal that was still to be delivered as the family member was now going home. Driver arrived as we were leaving and he was very rude when he arrivals with the meal and then I attended the shop to complain and was advised manager not in and I should call back another night. Called back to be advised that it was miss communication by the new worker on the desk I dont believe that for a second) Then when I said it was the delivery drivers attitude again he blamed the new girl. I advised him the whole night was ruined and I wanted my money back as this was ordered and paid online. I was advised this was two nights ago and would need the food back. If he had wanted this he should have called me on the night of the next day as he was aware of the issue and should have made contact but he waited for me to make contact. I told him to keep the money and I will never be back again as I had been very reasonable but at no point did the delivery driver or the manager see it as being their problem . Disgusted customer who has a been a regular for 14 years , pick ups , phkne orders and online orders . Never again, loyalty obviously means nothing
Dec 30th, 2022

Dec 9th, 2022

My friend ordered a sweet and sour chicken with rice and sauce , the price was supposed to be 10.30 , she was charged 11.30 , we phoned up the shop and was told it was supposed to be 10.30 , I think there should be a receipt attached to the order , I think its terrible overcharging people is a disgrace I dont think we will be back
Oct 21st, 2022