Castlebrae Sales and Letting

Apr 25th, 2023

Feb 2nd, 2023

Feb 2nd, 2023

Related to Castlebrae Maintenance: terrible service and never reply to email. I am waiting since 28th August, many times I tried to contact them and no solution for a bad leakage in the tap my kitchen.
Oct 7th, 2022

WARNING: if you are renting or planning to rent from Castlebrae, ensure you take dated and detailed pictures of every single room before you check out. They will try to keep a large amount of your deposit for miscellaneous cleaning charges and will refuse to explain what exactly they took the money for. We have recently gone through a lengthy process with SafeDeposits Scotland in order to regain hundreds of pounds that Castlebrae claimed we owed them, despite leaving the property in immaculate condition. It took over 56 days to get our money back in full, during which time Castlebrae refused to talk to us, provide a breakdown of the cleaning costs, or participate in any of the formal dispute resolution stages through SafeDeposits Scotland. We had no opportunity to be present during the check-out process, as we were not told when this was, and only received the report one calendar month after the end of the tenancy (not the next working day as stated in their own exit guidelines.) It is our belief that, if we had not kept meticulous evidence of how we left the property, Castlebrae would have been successful in their attempts to keep almost 300 from us for no reason. We have also noticed that, based on other reviews here and on other platforms, we are not the only people who have had this negative and stressful experience when dealing with Castlebrae. Please proceed with caution.
Sep 8th, 2022