LTI Transformations

Very professional right from the first contact, the guys who carried out the repairs and coating were extremely friendly and helpful and I was kept fully informed at all stages of the work. Delighted with the transformation of my house walls by LTI. Highly recommended! Services: Exterior structural repairs, Exterior painting, Waterproofing
Apr 11th, 2023

Had a very odd encounter just now with a sales rep. He came to the door, asked if we'd be interested in wall refurb - I said yes (my husband and I had been speaking about it the night before). I confirmed that we'd be around tomorrow at 3pm (he suggested this because the company was already doing a quote for someone in the area around the same time). He then asked me my age 'for marketing purposes' (very odd and unnecessary) and when I said 30-40 he said that he'd have to check with his supervisor. I asked why and he told me that - basically - young people can be unreliable. After scurrying away, his supervisor came to the door a moment later and said the same; that young people can have kids or video calls distract them, and often aren't even in after making an appointment. He said if I was really interested, I should call and make an appointment... I told him that I wouldn't make an appointment if I planned on cancelling or not turning up. When he asked my name, he also said he'd never heard of that before. And went on to say that he'd worked with someone else in Bathgate with an Italian name... All seemed a bit backwards. I'd suggest some more sales training - and to not be prejudice against people because of their age. We were interested but totally put off by this experience.
Apr 1st, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Services: Roof repair, Exterior painting, Tile work replacement, Waterproofing
Mar 30th, 2023

Services: Roof repair, Exterior painting Positive: Quality
Mar 29th, 2023

Excellent workmanship and superb results. Can highly recommend LTI transformations. Every contact I had with them was great. Dan and Jacob worked hard and tidied up very attentively.
Mar 24th, 2023