Ossian

Mar 11th, 2021

Had booked this accommodation a good while ago under a 'book now, pay later' agreement for a weekend in late May. Generally the understanding here is that payment is taken close to or on that date. The accommodation provider used my credit card details to take money from my account in early March; a significant time period before the stay was due, but crucially when the Covid-19 pandemic had reached the UK. My repeated requests for a refund based on the fact that the provider is unable to fulfil the service were repeatedly ignored for weeks. When I eventually managed to enter dialogue with them I was told I would not be getting a refund, instead all I could be offered was a voucher for a future date. This is in breach of consumer rights law. When I insisted I was due a refund I was sent to the 3rd party booking website for them to deal with it. A shocking shirk of responsibility. I understand businesses will be struggling during this time but nonetheless it is morally wrong to try and withhold money that does not belong to you. Shame on you.
Jul 29th, 2020

Mar 3rd, 2020

Jan 26th, 2020

(Translated by Google) The house itself has a lot of charm and great potential but its maintenance leaves something to be desired. Damage ! The cleaning is far from clean, the shower is leaking, nothing is polished. No space provided for breakfast, yet there is plenty of space. (Original) La maison en elle-mme a beaucoup de charme et un grand potentiel mais son entretien laisse dsirer. Dommage ! Le mnage est loin d'tre nickel, la douche fuit, rien n'est fignol. Pas d'espace prvu pour se faire un petit djeuner, pourtant ce n'est pas la place qui manque.
Jan 14th, 2020