Europcar Prestwick Ayr

(Translated by Google) No problem the collection of the car and the return of the car were without problems. Perfect (Original) Sans problme la rcupration de la voiture et la restitution de la voiture ont t sans problme. Parfait
Apr 29th, 2023

There is no depot in the airport at Prestwick you have to get a taxi to the depot (13.50 which included 3.50 for entry exit to airport). The vehicle was not ready when I arrived at the agreed time. Nobody gave instructions what to do with car and keys when returning when the depot is unmanned. There were no mats in vehicle to protect the carpets so you could end up with a cleaning fee. All in all not a very good experience and not a very good advert for Europcar.
Apr 19th, 2023

(Translated by Google) As other comments say, it is not at Prestwick airport. You have to take a taxi to get there. On the europcar website they told me that there was a counter at the airport. When we get there we call the company and they tell us that we have to move. When we arrive at the agency they give us the keys, and they don't even take us to the car. Call one of the employees to tell him about the damage that was not noted on the sheet. One of them was a wheel that had a flaw, he told us it was nothing and if we wanted to take a picture. When leaving the car they send us the sheet with the damages and just the wheel was marked as ours. Luckily we took the insurance that included wheels. To top it off, the delivery of the vehicle at Edinburgh airport closes at 7, and when making the reservation for the delivery at 8, it said that it was open, thanks to a budget operator we knew how to deliver the car. Terrible experience with europcar. (Original) Como bien dicen en otros comentarios, no est en el aeropuerto de Prestwick. Hay que coger taxi para llegar. En la web de europcar me dijeron que s haba un mostrador en el aeropuerto. Al llegar all llamamos a la empresa y nos dicen que nos tenemos que desplazar. Al llegar a la agencia nos dan las llaves, y ni siquiera nos llevan al coche. Llmanos a uno de los empleados para decirle los desperfectos que no estaban apuntados en la hoja. Uno de ellos era una rueda que tena un desperfecto, nos dijo que no era nada y que si queramos echramos foto. Al dejar el coche nos mandan la hoja con los desperfectos y justo la rueda estaba marcado como nuestro. Menos mal que cogimos el seguro que inclua ruedas. Para colmo la entrega del vehculo en el aeropuerto de Edimburgo cierra a las 7, y al hacer la reserva para la entrega a las 8 pona que estaba abierto, gracias a un operario de budget supimos como hacer la entrega del coche. Fatal experiencia con europcar.
Apr 7th, 2023

Mar 14th, 2023

Extremely helpful staff, very professional!!
Feb 22nd, 2023