Thistle Medical Practice

DO NOT USE THIS PRACTICE!!!!!! spent 20 minutes on the phone waiting in line for the operator not to work can never get through to get appointments booked
Apr 2nd, 2023

Conflicting information given by a doctor . and they are more willing to make your life more difficult especially dealing with chronic conditions. Honestly thistle medical practice makes me very uncomfortable and scared to talk to doctors knowing they gave me wrong information.
Apr 1st, 2023

Dreadful service, no duty of care because they just don't care
Mar 22nd, 2023

Absolute joke of a place. I've been suffering with chronic back and knee pain, shooting pains and numbness for the past 3 years and have been told on multiple occasions I am not in pain but may be depressed. My mental health is completely fine and the only thing affecting that is the sheer incompetency of the so called doctors in this practice. There has been no investigation into what it causing my pain other than routine blood work or scans which I have paid for privately and even with that Thistle doctors seem unable to read any correspondence sent to them. I have just left the practice in tears after being told that a referral that I have been waiting for from September is now not happening, with absolutely no communication so if i didnt make an appointment today i would still be none the wiser. The female doctor who i seen today was again unwilling to investigate why im in pain even though she was advised there are hereditary conditions within the family and suggested, in regards to new pains and numbness in my head/face that it's actually a good thing and nerves working and we should wait and see how it goes before maybe trying amitriptyline which if she had even bothered to look at my file I have already been taking for the past 3 years. Also every time I phone for more painkillers I am told they are not a long term soloution, even though they won't try to find the route of the problem never mind the soloution.
Mar 22nd, 2023

Where do I even start..... My own experience of going through a miscarriage, calling and speaking to the most rude receptionists and being told "sorry nothing we can do for you" was absolutely shocking. This was back in 2015 and despite the number of times i asked to complain and speak to Practice Manager, i was never passed to this person nor did this person call me back. Still waiting on that call btw!! Fast forward to Jan 2019, my 2 year old son was very unwell and could not breathe properly. After fighting for an appointment, they reluctantly let me in but told me the doctor was stuck in traffic. I spent over an hour in the waiting room with a crying toddler. The receptionist actually came over to me and asked me to calm my son down! The kid was in distress and she was so inconsiderate and showed no empathy towards to situation. When I was finally seen by a doctor, who was also very rude, but thankfully seen the situation was bad with my son - he asked for an ambulance to be called. Now, more recently, last week (Jan 2023). My mum suffers from very high blood pressure and when she got through to the surgery, after ages, she was told that someone would call her back. No one did. No doctor called her back despite her waiting by the phone. Next day, she rang again and this time the doctor did call her back and reluctantly gave an appointment which she attended. At the appointment, my mum was telling the doctor about her symptoms and how she is feeling when she was abruptly stopped and told "no sorry that's not linked to your blood pressure" to which she replied "but it is something that is happening when i get high bp. What happened to doctors being there to help people? I have nothing good to say about this shambles of Thistle Medical. The staff are not trained and I would hate to see Karma treating their loved ones the way they treat ours. Practice Manager - If your reading this - Your not doing a great job of taking note of all the feedback that is being given.
Feb 27th, 2023