Arnold Clark Aberdeen Volvo

Apr 20th, 2023

Dreadful service from this dealershio. Booked a service with courtesy car weeks in advance. Turned up and reception has no knowledge of the courtesy car booking. Apparently it was the systems fault but they would investigate No offer of a lift back home for some time and if i wanted a lift back the car might not be ready when I arrived. Not a great help. Really the handling of this situation was very poor. You would think with it being their error, they would pull the stops out to be helpful. I requested that a manager rang me that day to discuss, before driving home. Needless to say, no one rang. Booked elsewhere,at a much reduced price, and received excellent customer service. I should say i have had excellent service from Arnold Clark Volvo and Renault in another city so I was surprised to come across this poor level of service.
Mar 31st, 2023

I bought my V90 from another branch and within a week of collecting it had issues with the brakes. I took it into the Volvo dealership to have the issue checked and the process from start to finish I cannot fault. The diagnosis confirmed that there was a fault and that replacement pads and discs had to be fitted. Melissa on service reception was in constant contact to update me about the progress and could not have been more helpful. I cannot fault the Aberdeen Volvo dealership and the job was completed professionally and to my complete satisfaction.
Feb 17th, 2023

Feb 12th, 2023

Amazing service very quick and helpful. The staff was very friendly 5 star's all the way Definitely be back again Thank you
Jan 31st, 2023