Cartoos Grill House & Desserts

Unfortunately didn't have a nice a nice experience, as I'm gluten free I got the Fruiti Di Mare and chips told the waiter I was gluten free, got the meal which had garlic bread on it which he said wasn't gluten free same with the chips, the waiter was going to take the garlic bread off but explained that it would have contaminated everything, he took it back but 5 min later came back out with a new plate of food, unfortunately they just put the food onto a new plate and to say I was ill was an understatement.. also had a cheek to charge me for the chips
Apr 28th, 2023

Great food service was interesting.
Apr 27th, 2023

Food : 5/5 | Service : 4/5 | Atmosphere : 4/5 More
Apr 25th, 2023

Menus confused us ... need to explain better to customers when they get seated. A kids menu was printed on the back of colouring-in drawing guven to kids but when waitress came to take order we discovered the menu was not valid .. and so we had to take more time to consider the other kids menu provided. Similarly, we were handed an adult menu which didn't have any burgers (it was only when waitress came to take order that she explained the main menu was on the underside of the table mats). Aside from the above, our 4 main courses with drinks cost us 55-60 (considering our 2 grandchildren are both under 5 years and ordered from kids menu, I thought the meal was a little on the expensive side). The main reason we took grandkids to this place was that we thought they'd enjoy seeing the robot 'cat' waiters zipping around. Last time we went there ourselves there were 3 or 4 moving around .. when we took grandkids there was only 1, so it didn't have the same effect.
May 1st, 2023

Not a great experience. On arrival it seemed like the waiters didnt have a clue, they seemed to be chasing their tails and it wasnt even busy. It was a pretty strange atmosphere which is hard to describe. The menu is quite expensive compared to next doors Turkish kitchen. We sat down, had a look at the menu for 15 minutes, no sign of a waiter coming near to take a drinks order. In that time I watched a young waitress repeatedly touch her hair and nose while putting cutlery on a table and that was the final straw for me. We walked out without even ordering. Staff presentation was a bit strange too, you didnt even know half the staff worked there as wearing casual clothes. Doubt we would be back after witnessing the hygiene. Shame as the restaurant itself looks nice inside, but a lot needs fixed, service and hygiene being the main things.
Apr 29th, 2023