Glencraft Luxury Mattresses

May 15th, 2022

I couldn't repeat an order because a product line was dropped, but an alternative, albeit more expensive was offered, order placed
Mar 29th, 2022

May 31st, 2021

Dec 8th, 2020

Ive owned a Glencraft Sovereign mattress for about a year now and it really has been a big disappointment. I was really looking forward to receiving the mattress after visiting the showroom, however, I was shocked at what was delivered 6 weeks later. Far from a luxurious, supportive mattress what arrived was a like solid slab. I wanted a softer mattress than my old one and this was an order of magnitude firmer. I immediately questioned whether the correct mattress had been ordered and went back to the showroom to retry the mattress I had initially laid on and there was no comparison. I was told to give it a few months which is fair enough. After a year though and the mattress is still hard and Glencraft have assisted with a topper to soften but its still not comfortable. To make matters worse the mattress is now sagging in the middle and requires weekly flipping and turning which just isnt practical. Due to the aches and pains Im getting from this mattress Ive decided to stop sleeping on it and have gone back to my old one. Its not fit for purpose and needs to be scrapped after only a year. Hardly what I would expect for such an expensive item. Ive had no real explanation from Gencraft as to why it feels so much firmer to the one I tried or why it is sagging. Not the luxury experience in term of service or quality that I was expecting.
Apr 27th, 2021