John Clark MINI Aberdeen

Apr 19th, 2023

Had to continually chase the sales department up for the Test drive of the Cooper S Countryman. But never heard back. I was interested but the follow up was very poor and didn't seem interested. So have decided to go elsewhere.I never got a valuation for my car that was promised and to be honest I didn't get any follow up on anything at MINI Aberdeen. Your showroom is very dark and too relaxed and when you walk in your not offered a seat or a coffee you just stand there for ages and look awkward until someone eventually comes to assist you. Not the best experience here in Aberdeen Mini.
Apr 10th, 2023

Paid the refundable 99 in good faith to test drive a car in Aberdeen that was in Tayside. Few delays getting the car up due to an event that was on but we were in no rush. Car wasn't for us after the test drive so asked for the 99 refund but still no sign. Instant transfer of the money out of the account but refund needs a managers signature and forms sent to head office. Keeping an eye on account for the money coming back - ended up purchasing elsewhere. No sign of refund.
Feb 10th, 2023

Liasing with sales consultant on a vehicle, agree a new price, by the time I go to accept they had sent the vehicle down to another branch within 24 hours extremely disappointing customer service and communication.
Feb 6th, 2023

This is a fairly long review, so he's the short version: I bought a car from John Clark Mini Aberdeen, I love it, the customer service was great (Jenni-Leigh was superb), but buying a 40k car that requires repairs immediately isn't what I wanted at all. Starting off with the bad things: After I had committed to buying the car (reserved, visited the dealer, confirmed I want it and will purchase etc) it was reduced by a further 400 on the website. This reduction I was not given. As part of buying a car from John Clark Mini, there was a plethora of add-ons (I had to pay for 25 worth of fuel in the car? A 150 administration fee? Ridiculous, in my opinion) I did my best to give the car a thorough looking over, but nevertheless it was not good enough as here are some things I spotted upon returning home with the car: - Paint chip on the rear arch, after I asked to touch up some of the marks all over the car - Crack in grille mesh for an intake (which is going to cost me over 740 to replace) - Seat plastic is not fitted properly - I have to get the shocks replaced as they are leaking oil. Remember, I spent 40k on this car. Thankfully I purchased the best warranty I could with John Clark Mini, so hopefully the shocks will be replaced under warranty soon. - Rear numberplate isn't straight. This is a very minor one, but still. All of these things are pretty disappointing for a car that I spent forty thousand pounds on. As for the good bits, the communication I received was pretty spot on. The walkaround video was great, all emails were answered swiftly, when they said they would ring me back they did in fact ring me back. I spoke to Jenni-Leigh who dealt with my purchase, who was absolutely stellar and I recommend anyone visiting John Clark mini to ask for her. Being allowed to test drive the car for as long as I liked was massively appreciated, so I can't thank the dealership enough for allowing me the time I needed to make sure it was the right car for me. Anyways, I would visit John Clark Mini in Aberdeen again, I would just make sure I do a more thorough check over of the car before I purchased. Here's a few scenic photos of my car, which I do still love and would undoubtedly purchase again.
Mar 24th, 2023