Elmbank Group Practice

Apr 29th, 2023

I had a letter from the practice to say phone them As I am profoundly deaf and don't hear on the telephone I visited the practice. The receptionist said phone, I said I couldn't She said I don't know what to suggest as I have never been in this situation before. So much for deaf awareness. Obvious doesn't exist at Elmbank
Mar 21st, 2023

these are some jokes. I make an appointment for a given hour and when I come to it, they say that I had earlier. Of course, you can't accept me because the ladies have a break. Receptionists make fun of patients. I will not leave such things and will contact the facility manager personally.
Jan 28th, 2023

Jan 21st, 2023

Caroline on reception deserves a medal. How she manages to provide such a professional demeanour with such a high volume of calls is incredible. She is patient, friendly and respectful. 5/5 for Caroline, 1/5 for Elmbank. With the exception of Dr Guru and Dr Provan whose many years worth of experience speaks volumes, its evident how well they know their expertise. Dr Bhana is absolutely shocking, disrespectful and rude. We appreciate she is knowledgeable but lacks any kind of manner or authenticity towards patients, sadly this has come from numerous patients and I hope to never have to deal with her again.
Jan 10th, 2023