Argos Garthdee in Sainsbury's

They managed to lose part of my order I purchased (which I only found by phoning them myself.) The order was two 1000+ computers. They only delivered one. I phoned customer care, they said go to the store. I go to the store, and a store colleague insinuated that I was lying when trying to attain the refund the customer care team told me they had arranged with the store, even with the receipt and proof of purchase/bank statement. Tried to offer me a lesser refund in the store, instead of the full amount. Diabolical behaviour. Asked them where that figure had come from to be told she didn't know and then said she didn't feel comfortable processing the refund and to come back the next day. After several hours I've managed to get a refund on my second visit with the store manager now, for the full amount, hours down the rabbit hole. Argos has admitted fault. For a time, I thought I would have to contact trading standards, and the police, for essentially fraud and theft to get the money I spent with them back. Absolutely shocking level of incompetenece and negligence shown by everyone who was not a store manager, or part of the customer care team, who both tried to pass the buck back to each other to not have to admit fault and process the refund. Mistakes happen. I would have accepted that if told it was going to be handled before I had to bob and weave being told I was in the wrong and that I was trying to get a refund on an item already delivered. The merry go round goose chase I've been on has left me extremely disappointed, exhausted, and angry with Argos, the Home Delivery team, the Customer Care department, and Sainburies in total for allowing this mess to happen.
Oct 5th, 2022

It was ok but advised by staff to go to another store as they are more stocked at the Hub store.
Jul 28th, 2022

Very nice
Apr 4th, 2022

Staff very attentive and helpful. Guided us through process of using their terminals to order and pay. Even went into stock room and retrieved item. Really well done. Will certainly return.
Oct 10th, 2021

Aug 30th, 2021