Thornbridge Sawmills Aberdeen - TIMBERWORLD

Good range of products
Jul 25th, 2022

guys very friendly approachable
Apr 3rd, 2022

This is from a while back now but I didn't review at the time. Customer services, absolutely shocking. I made several large purchases of luxury vinyl flooring in order to floor every room in our 3 bed house. With the last purchase made, the staff in the warehouse were lovely and loaded all of the packs into our car for us while we paid. On returning home 2 of these packs were damaged, and the corners completely ruined so they would have been noticeable if laid. I returned to the store regarding this and the woman there was so unhelpful - i forgot to take my invoice with me, and she said she couldn't do anything for me. Another member of staff (guy) said they keep copies on the system (she was aware of this) so she reluctantly had a look before claiming she couldn't find it and said that it wasn't on the system. The guy then intervened, and found the invoice there no bother himself Despite this, the woman claimed there was nothing she could do as I had already taken them home, and should have checked each pack before loading (which I didn't have the opportunity to do, as the warehouse staff had started loading my car for me whilst I was inside) It had never been made clear to me at any point during my purchases that I would not be able to return goods that were damaged and needed to check each box individually first before loading. If this is the case why allow staff load cars for customers? (Not complaining about the offered help, but it would have been nice to know so we could have checked each pack before allowing this!) This was then taken to the manager at the time who again insisted he could not help but would contact the head office and referred us to purchasing vinyl fillers that colour matched our flooring, to hide the damaged corners of the flooring once we laid it. He did say he would call with the verdict of the head office on whether they would replace the 2 damaged boxes - but we never heard from him again nor could get in contact with him! ***Despite the response to my review below, nobody ever got back to me***
Nov 1st, 2021

No prices on their website, which would have been helpful,
Aug 26th, 2021

Very helpful and didn't have to wait soon as wee got the every thing was ready to pick up
Mar 22nd, 2021