Hertz - Aberdeen Airport

Lady at desk was most helpful , didnt catch her name but reg we had was DN21UHJ . Explained everything to us , the one query I had was in relation to the damage on car (marked as slight/scratch) but was a dent needing a body shop. The lady said as the mark was clearly seen in picture shown it would be ok. My cc deposit should be returned overnight and all will be good . Cant fault the service given to me by lady on duty though.
Jan 18th, 2023

Con artists
Nov 23rd, 2022

Terrible customer care despite being a Gold member, no communication what so ever, very dissatisfied
Jun 16th, 2022

Absolute fraud. I filled up the car from the petrol station outside the airport, yet they charged me for fuel fee claiming that they had to fule the car. Luckily, I took pictures that prove otherwise on their parking lot.
Nov 25th, 2021

Picking up the car was fine, no issues. When trying to return the sign in the lot said to go to the office. Did not see a key dropoff box. Went to the office, no one there but a personal number was on the desk. Asked an employee at a different car rental agency what to do and he said call the number. I called and someone, without identifying themselves as being from Hertz, just keeps saying over and over in a clearly angry voice that I'm late to pick up the car and I was meant to get it that morning. It took them a while to understand I was dropping off a car and just wanted to know where to return the keys, they kept arguing with me thinking I was a different customer (and I feel sorry for that customer). Was not a pleasant experience, did not receive an apology.
Apr 17th, 2023