The Groom Room Lisburn

Mar 30th, 2023

I always took my wee cocker spaniel Lucie here for her groom and was always pleased with the results, i always rebook her next appointment when picking her up from her current app, she was due to go for her next groom but i got a call a few days beforehand which i missed as i was working, i rang them back on 6 occasions but got no answer to any of my calls and no one phoned me back, a day before her appointment i got a text to remind me that she was due in so thinking all was ok i brought her for her 9am app and waited until pets at home opened only to find that when i went in the groom room was in darkness and closed, when i asked a member of staff if groom room was opening they said no some staff have left, this has happened on 3 occasions now the latest being today when i got a call asking if i can take Lucie to boucher road branch as lisburn staff are off sick, NO i cant! she was booked into lisburn, ive never known a business to have so many staff sick, youd be better doing everyone a favour stop wasting their time and close your doors permanently, i wont be back
Oct 28th, 2022

Always brilliant!
Jul 18th, 2022

Disappointed I booked my rough collie in for a groom in March, 2 days before the appointment I was phoned and it was cancelled as the girl was sick, so reschedule another appointment, again this was cancelled a week before it was due, yet another appointment and YES you guessed it another cancellation, so another appointment and another cancellation, beyond a joke !! He eventually got done on his 5th appointment 4 Months Late!!. So I booked my Father's rough collie in for a groom as my Father passed away and I have his dogs, all going well ,even got confirmation of appointment during the week, but it was to good to be true , I got a phone call today just before his appointment tomorrow morning to tell me they have to cancel as the girl is sick. I'm Sick of such a useless service , surely there is more than one person grooming dogs, I shall Never use the Groom Room again as They just let you down all the time . Absolutely hopeless. STAY AWAY !!!
Jul 14th, 2022

We have taken our dog Sophie here on multiple occasions - and have always been happy with the groom that she receives. However lately we cannot get through to book an appointment - no one ever answers the phone, we have left multiple messages and no one ever rings us back and the online booking system doesn't work for us - with no contact number to speak to someone who can help to fix our online account. This is disappointing, as the staff have always been friendly and cared well for our dog, but now we will be taking our dog elsewhere as we simply cannot book an appointment.
Jul 13th, 2022