J T Spas

Here come the clowns... I ordered a steam bath on 28th December. They couldn't find a box so just didn't bother to dispatch it. Eventually after several calls from me due to bathroom beung ripped out/plumbers boooked, and facing cancellation, I was offered a different model. This was almost a month after I placed the order. They could have offered an alternative from the start! I explained I was away for a long weekend when delivery was due. The delivery arrived, at a time different to what was arranged, when I was not home my 85 year old neighbours had to let the driver in. When the plumber opened the packaging after I returned from the weekend the panels were damaged on 6 corners and the coating flaking. JT Spas refused to replace them and told me to bend them back and offered 50 'as a goodwill gesture'. The unit cost me 1599. I declined and requested 150 refund to settle. They have refused this and say it's my fault for not opening the boxes within 24-48hrs. I'd rather refuse the 50 and tell Jo Public not to buy from these clowns.
Feb 23rd, 2023

Bought a shower from this company and when the time was due for having it fitted noticed that the bottom panel was damaged and that they had sent the wrong colour shower. They flat out refused to replace the damaged part or send me replacement panels in the colour which I bought. I'd avoid this terrible company like the plague. Shame I have to give them 1 star.
Jan 25th, 2023

Customer service is poor to say the least. the person dealing with on line chat pretty hopeless. Thanks for the reply. But a basic knowledge of products you offer goes along way. Shame as I found a supplier who told me the exact colour and placed an order.
Jan 10th, 2023

So the most unfortunate part is we hadnt read the reviews prior to our purchase of two steam showers. The initial delivery turned up as planned, however the courier opened the rear door of their van. The parcels all 22 of them looked like they had been in a washing for 3 weeks-(we took photos as security because by now we had read the reviews and we were naturally concerned), not one box was secured properly and I declined the delivery, i simply didnt have either the time nor inclination to check for damages when it was beyond reasonable doubt we would be sending the majority of it back. The courier understood and went on his way. We then contacted jt spas and they were apologetic and explained they would check all of the packages for damages and make sure everything was in good order before re delivering it. Fast forward 2 weeks to the next delivery and we were welcomed with a similar situation, (more photos taken) however we were informed by the same courier that the products had been checked and everything was fine, and it was bad packaging. Unfortunately I only checked the main boxes I suspected to contain damaged products, which I did find slight damage but as an engineer I could rectify myself, rather than in my mind enter a monotonous process with jt spas, after a few weeks I had the time to build said steam shower enclosures, we had been given a left handed tray and right handed enclosure, there were dents or scratches in pretty much every element, the quality in my professional opinion is far from acceptable, I chose not to contact them based on the reviews and the service initially provided, I was lucky to get both products on a Black Friday deal but now I see they are retailing for circa 2k each! Im not one to usually write reviews but in this case I feel I need to to warn off potential customers, PLEASE DO NOT USE THIS COMPANY OR THEIR PRODUCTS! YOU WILL BE DISAPPOINTED! , oh and just for information purposes jt spas is simply a trading name for mck international ltd, most of the directors have a minimum of 2 dissolved companies- go figure !
Apr 15th, 2023

Disappointing quality, wouldn't recommend! I ordered a spa bath, three issues experienced in the one order; (1) I rang and asked to remove the waste and plug well in advance of delivery and it was confirmed this would be removed and I would be refunded. It arrived with it and when I checked my bank account - no refund. I rang them and they eventually found the call details and said the Operator forgot to hit save. (2) The bath legs didn't fit the bath, they didn't fit around the piping and my fitter was therefore unable to fit the bath on the day booked and I had to wait around 5 days for them to arrive. The existing bath had been removed by the time we realised so I was without a bath or shower for this time and needing to go to work in a professional job. I live in a one bedroom flat. It delayed the entire job and cost me money paying my fitter purely because they'd sent the wrong parts. (3) The bath end costing 30 was the wrong width. 750mm for a 700mm bath which required removing the lip to fit to size, doubling the fitting time but also a shabby, unprofessional finish, with no sturdiness, or rigidity, likely to get broken in the not too distant future. You don't tend to expect fitters to cut plastic because it's prone to crack. Ultimately I had to purchase the correct end from Travis Perkins for nearly half the price, 16.38 to get a professional finish on the bath I'd paid a lot of money for. After raising the issue they simply replied you have to cut it to size yourself and offered no resolution whatsoever.
Mar 14th, 2023