Strangford Dental Surgery

Fantastic Dentist booked an emergency appointment for my partner and he was seen within 2 days, Reception/Manager Rude and Abrupt. I booked an appointment which I failed to attend as I thought my appointment time was 15:50 not 14:50. I was called at 15:22 30 minutes after my scheduled appointment time which I got wrong and was told I had missed my appointment they were going to speak to the dentist and I may face a charge. I explained I had got the time wrong I never go to explain that at that time I was in strangford so had I received the call then I was literally across the road. Not that I expect anyone to chase patients. What I do not agree with is the manner in which I was spoke to by Francine. I am new to the village I am new to the dentist and just because I am not a private patient or I am unknown I dont deserve to be spoken to so abruptly. I did get defensive, I did end up raising my voice which should not have happened and that I take responsibility for but I did call back and ask to speak to someone more senior to explain my reason for mistakening an hours difference in the time because I didnt explain this in the first phone call I was accused of changing my reason for missing my appointment. I was told Francine is in charge and theres no one else to talk to. I filled out my covid questionnaire last night which goes to reception in that I explained I have FND, PTSD and aniexty\depression. The FND that I get medication for causes severe memory issues short and long term. I often mix up times and appointments. I understand I missed my appointment and that was my fault but compassion doesnt take much. My tooth feels like its about to explode so Im having to go to another dentist because apparently the nearest emergency appointment is the 5th December. I will pay whatever fee is due and will not be returning to strangford dentist as I dont feel they are compassionate or understanding of my disability. My partner and daughter will remain here until we find an alternative. A not so warm welcome to the neighbourhood.
Nov 20th, 2022

Lovely to see the dental surgery open again. Highly recommend.
Oct 29th, 2021

Very very good make u feel at easy
Mar 31st, 2020

A Kinder and More Caring Approach to DENTAL TREATMENT!Klaus is a Welcome Breath of Fresh Air to me, after unpleasant and painful previous experiences with other Dental Practices. Nowadays I actually look forward to my next Dental Appointment,rather than dreading it. Thanks, Klaus and Co.
Dec 24th, 2019

Aug 26th, 2019