The Glasshouse Bistro Carrickfergus

We are a group of friends that meet for coffee, lunch, dinner, theatre trips etc and this week had the misfortune to have lunch in glasshouse bistro. Staff are fine, meals are just adequate but our experience this Wednesday was unbelievable. We had mostly finished when one of our number found a thin grey slug like creature crawling up her water glass. We called the member of staff who removed glass and replaced and seemed quite uncomfortable - we were then dealt with by manager/owner who basically said it wasnt from the salad as everything is washed! The feeling was that we were disbelieved! No reduction or replacement was offered - to be honest no one wanted more food anyhow and discount was the last thing on our mind although in the end one was reluctantly given to the person on whose glass the slug was found, 50% as you ate half your meal. I held back, eventually going to the counter to pay and reiterating to the cashier that we wouldn't be back. Clearly they didnt care. I pointed out that I conduct external quality assurance for a number of awarding bodies/qualifications. I dont deal with catering qualifications but I do deal with customer service ones and am always looking for examples of both good and bad customer service that tutors can use with students, mature and young people, employees and college students. So congratulations Glasshouse - your response to our situation will now become both a case study and a discussion point - anonymised of course (but how many small privately run cafes are there in tourist facilities in Carrickfergus) - of how not to deal with a bunch of feisty retired ladies with reasonable disposable income who find a 5cm grey slug on one of their water glasses! The owner/manager clearly was not interested either when dealing with the individual concerned or when sitting drinking coffee, listening to my confirmation that we will not be back - the cashier suggested I went up to her and spoke! Sorry - I am not standing in front of a seated, disinterested manager, wasting my time when we were the customers - remember them? We essentially keep your business going with our custom. No longer at the glasshouse I am afraid
Apr 11th, 2023

Mar 20th, 2023

I recently went for lunch with a elderly member of my family . The staff were very rude there was a young girl serving at all tables she was ignorant to everyone she served . We waited 30 mins to be served when we were we then waited a long period of time to get tea / coffee and our lunch . This upset my elderly aunt as she could understand what was going on as shes not used to being treated like this going out for lunch I was discussed . The was also a very bad atmosphere between staff Wouldnt recommend it
Nov 29th, 2022

Many thanks to all the staff at The Glasshouse Bistro. They went above and beyond helping to prepare a surprise for my Mum's 80th Birthday. Thank you for all your help. The food was lovely and the service was great.
Oct 25th, 2022

Great meal. Friendly staff.
Aug 9th, 2022