Sofology Belfast

I purchased the Fellini leather sofa 3 and 2 seater my wife and I our both in our eighties I have complained at least 5 times that the cushions are far to soft for us we find it very difficult to get up from the sofas I have had no help from Solology about fixing the sofas although the sofas are not a year old until the 7th of January do deal with this company. Thomas Swales
Jan 23rd, 2023

The in store sales side of things was great at the Belfast store in Boucher road. However it went down hill from there. Ordered a 7k sofa in October 2022 with a guarantee it would be delivered before Christmas, but never came and no communication at all. They then sent an email to book for delivery and on delivery, the corner piece was missing and the two seater had holes underneath. We then ordered them to take the delivery back as we could not take it. Its been back and forth trying to get the damaged sofa repaired but no success. Weve been trying to get the customer service help but they just say product support has all the information. We visited the store numerous times - again no help as they have no visibility on whats going on with the order. It is now January and they cant even get the damaged sofa fixed and have the order delivered. Now weve just given up - It could be Jan, Feb, March or never. This means waiting almost 6 months or more !! SOFOLOGY IS JUST TERRIBLE!!!!! AVOID IT IF YOU CAN!!!!! LOOK FOR SOFAS ELSEWHERE!!!! I DONT RECOMMEND SOFOLOGY AT ALL!!!
Feb 2nd, 2023

Absolutely ridiculous! Would not recommend. Was supposed to arrive on the 4th of December and they just said it had been delayed until after Christmas(when I needed it before christmas).
Dec 28th, 2022

Ok first thing is with this company which is dfs also. Same company. They spun us that they pride themselfs on not been like other companies and there customers service is the best in the business.your in good hands. Don t make me laugh. So we were told that the sofa would be here 6. To 8 weeks. A 4k sofa we ordered. First email came through to say delay due to fabric issues so would be put back to 10th November. We rang to double check if 10th was still good to go. The store past me on to customer service which hadn't a clue. After chatting a while . said oh yes 10th is the date sofa arrives. The guy then told me he sent a ticket to suppliers. To ask were my sofa is. he told me he would get back me . Nothing. Rang back few days later. The lady from customer service said oh the tracking number had wrong diget down. That she would get on it . After checking. She Told me it might be stuck in a container. But wasn't sure. What?. I asked iam i getting my sofa before Christmas. Which she replied yes definitely but can't be sure. What planet they on. So We're messed about already which they promised they wouldn't do. Thank good we only paid 500 deposit. If sofa isn't here by 1st December were cancelling ordered and getting visa to get are deposit back. I should have read the reviews first. As I wouldn't have purchased from this company. They will spun the greatest sales pitch. Promise you moon and stars. But there just like any other store to get there commission. Received a call after I posted review to say sofa definitely be here 25th. November. But no cigar. So sent of to complaints department. As I said will wait to 1st if December. But if not the order will be cancelled. An update from sofology The chair and the cushions are expected to arrive on 13/12/2022 once this is scanned into the warehouse our delivery team wil contact you to arrange the delivery. Absolutely a disgrace. Not even a word on sofa. So after this order will be cancelled
Dec 3rd, 2022

Dishonest! Avoid at all costs! First and last time I'll ever use this dishonest, deceitful company. Order and finance agreement all in place, I have the proof I was happy and all good. On arriving home received a phone call, to come in and pay cash they had cancelled the financial agreement. All because I had arranged my own transport ?? Be very careful with this company very dishonest unreliable please go elsewhere
Nov 8th, 2022