Belfast City Sightseeing

Apr 10th, 2023

Update: the new owner/manager of the branch got back to me and issued a refund. He acknowledged the need for people to be aware of marches or other impediments to the tour and stated this would be made clear to people before boarding/ buying tickets. However, having checked today there is no indication of the mass of marches scheduled for 10 April (found through Google). My brother and I were in Belfast for the day and thought the tour would be the best way to experience and get to see the city. We had limited time and worked out a schedule to see the Titanic museum and complete the tour (a bit over an hour according to the website). The website says that buses pass every hour, and we had planned accordingly. On boarding we were told by ticket staff and the guide on the bus that buses are circulating every half hour. The bus trip to the Titanic museum is less than 15min, and is all we actually got to do of the tour. After waiting for over an hour and 20min, we made our own way back to the the city centre. The staff there informed us that because of a (pre-arranged) march the buses were late and services couldn't be guaranteed. At no point, either on the website, when buying the tickets, when boarding/leaving the bus was this ever communicated to us. We had no idea of the planned marches until we got back into town. I've contacted the company a number of times asking for a refund as we weren't able to do the tour, and weren't informed of any potential delays. I received an initial response of "well contact them to investigate", but receive no acknowledgement of emails now. We essentially paid 34 for a 15min bus trip.
Mar 25th, 2023

Ive never been on a hop-on-hop-off bus until today as I have always chosen to wander round myself, but it was recommended that we give it a go as the best way to see the city as a whole. Our guide Rodney and driver John were great (sorry if I have these names completely wrong) - not only was our guide extremely informative but the service I experienced today was efficient, the bus was already waiting at city hall and we didnt need to wait long at all when catching the bus from one of the stops - so I couldnt really ask for more. Many thanks to Rodney and John and the city sightseeing team working today!
Feb 23rd, 2023

Lovely tour around the city.. bus drivers are really friendly
Feb 4th, 2023

(Translated by Google) This service is operated by @Belfast tours which does not offer tours in French while City Sightseeing is supposed to offer in 6 languages!!! So we pay for a service that is given to 1 other company that does not offer them!! same services, but the price remains the same and we know that there is no French when getting on the bus!! And the only answer from Belfast tours is: we only do in English!! In this case, do not collaborate. In short to avoid for multilingual (Original) Cette prestation est opre par @Belfast tours qui ne propose pas les tours en franais alors que City Sightseeing est cens proposer en 6 langues!!! Donc on paie pour une prestation qui est donn a 1 autre entreprise qui ne propose pas les!! mmes services, mais le prix reste le mme et on sait quil ny a pas de franais en montant dans le bus!! Et la seule reponse de Belfast tours cest: nous ne faisons quen anglais !! Dans ce cas, ne faites as de collaboration. Bref a eviter pour du multilingue
Dec 5th, 2022