Margaret Forbes Jewellery

The owner of this store lacks any level of professionalism or customer service skills . There are plenty of others close by that other a far greater level of service in nicer surroundings
Aug 2nd, 2022

I bought a pair of gold hoop earrings for my daughter birthday the lady that served us was very pleasant and helpful we had a lovely experience beautiful jewellery in the shop we will be back
Jul 4th, 2022

Love this shop, they have very nice staff. The jewellery is absolutely fantastic, I've bought out of here on a few occasions. They usually have a good sale on which they do at the minute and if not if you have a membership plus card you get a discount off with it, happiness all round.
Apr 8th, 2022

Excellent quality gemstones and diamonds at good prices. Very pleasant staff. 3rd generation family business.
Oct 28th, 2021

Incompetent at best. Have totally devalued my property and take no responsibility. If the owner cannot distinguish between different chain types I wouldn't want to be buying graded gem stones from her. - I asked for a gold chain be be split, explaining that it had originally been a bracelet and necklace which had been joined some years before. I pointed out that the bracelet had only 5 closed links between each longer link whilst the original necklace had 7 (Figaro style), I was quoted 30, I later received a phone call to say that a basic round clasp would be joined to the necklace whilst the original lobster clasp would be attached to the bracelet. I asked if this could be reversed with the original lobster clasp fastening the necklace. This was agreed and I was quoted 60. On receipt of altered goods I noticed that the bracelet was actually part of the original necklace leaving the resultant 18inch necklace with two different types of chain!. I returned to the shop and was told by the owner that although she had known it was originally separate items she hadn't realised that the chains were different, I questioned this as I would have thought her profession as a jeweller would have qualified her to notice this type of thing, apparently not! The outcome is that the shop have refused to put right their error without charging me for additional work. I truly wish I had gone to any other jeweler in the city or better still sent it off to an online jeweler. If high street shops want to survive,they need to give a superior service and this was certainly not the case with Margaret Forbes , far far from it. You would think they'd be ashamed to let work of this poor quality pass as a repair
Apr 29th, 2022