The 1852 Hotel

The only good things about this place are it's location and the rooms are nice. However, I don't usually leave such negative reviews but I felt compelled to do so in this case. There's no one to help if there's an issue and checking in is an absolute nightmare! All you have is someone at the end of the phone to try and help. There's no one on site. Everything is online and there's no clear information about how to check in, either. A lot of it is in fact conflicting. If I'd known this place was going to be like this I would never have stayed. Apparently, they did used to have a front desk, but when they moved everything online I don't know. Customer service is therefore appalling. I would never stay again!
May 3rd, 2023

Apr 17th, 2023

Apr 11th, 2023

Apr 10th, 2023

On arrival the hotel looks good and pleasing to the eye The self check in is easy and hassle free the rooms are clean but extremely basic our room was 217 as requested it was a room not above the bar we a had a decent night's sleep and no noise could be herd .. we felt the lighting was in adequate the room was lit via several desk lamps this left room feeling dark now not a problem if your a guy but if your a woman trying to do makeup then this could pose as a problem as it did for mine .... Nice touches were a hairdryer in the room iron and board and a free beer in the fridge in the lobby (although empty when we arrived someone did restock it later on ) Overall 3 stars is a more than fair review the pictures online of the rooms are misleading compared to what we got . This hotel would be more suited for hen and stag do were you arnt worried about the room or atmosphere definitely not for a romantic getaway or a vacation any longer than one night is it worth the 163 we paid no 70 /80 a night would be a more justified price per night
Apr 14th, 2023