Elite@Arches Dental Clinic

Nov 3rd, 2021

Abrupt receptionist somewhat rude with poor customer service skills and very quick to charge for missed appointments and pocket said cash with glee. Removed me as a patient and actually did me a favour as I've found a far better place with dentists who have significantly mor knowledge, professionalism and experience. Dental staff never sorted my issues which continued to worsen over time, namely acid erosion and grinding which wasn't identified as an issue. I would consider an alternative if you want to get to the root cause of any dental issues.
Oct 26th, 2021

Very disappointing service during my visit. The dentist that treated me last time has moved on unfortunately.
Sep 1st, 2021

Kids from uni practice then onto a permanent job in another dentist I've seen about 5/6 different ones from Peter left and only one I'd give a bit of credit would be the owner herself,the other's are playing at dentist!!
Aug 20th, 2021

I was with Elite Dental for a few years and was happy when Peter was there. Since he left I was seen by the owner herself and Aoife Keenan. I filed a complaint with the Dental Board against Aoife because she refused to polish and scale my teeth during my check up, as I requested while booking the appointment, with the excuse they were very busy and didnt have time for that and advised me to book a private appointment with their other practice on Woodstock Road. At the same time on the window there was a note saying the practice accepts new NHS patients. When I pointed that out Aoife became very aggressive and ask me to leave and look for another practice. After the Board forwarded my complaint to the owner Aoife called me and apologised. I returned to Elite Arches but refused to see Aoife and my next couple of appointments were with the owner herself. Although I never missed an appointment and visited them every 6 months I lost a tooth. When I asked how it was possible not to detect the tooth was deteriorating I didnt receive an answer and was told it was my fault because I was not brushing my teeth. After my tooth was extracted the owner pointed the bad tooth and said: Look at that with such disgust that I decided not visit them again. I got a private dental insurance and I must say the service I receive there is excellent. I think it is professional s duty to advise and guide the patient, not to humiliate and reprimand. My opinion is that the owner may be a good dentist but she needs to work on her manners and attitude to patients.
Oct 5th, 2022