firmus energy

Worst website Ive ever come across, you cant log in and you cant pay a bill. And they do nothing to try a correct things.
Apr 26th, 2023

Got my gas installed can't believe the difference in the heat of my house, from the start of the application was so easy with the help of Barry from firmus made it so much easier any questions I had he had the time to answer them I would recommend getting gas to anyone. Safe to say I'm well pleased.
Feb 10th, 2023

Very helpful
Feb 8th, 2023

very helpful staff even though i turned up at the wrong place gave me information and went out of there way to give a helping hand 5 stars
Jan 29th, 2023

Over the past year I have kept a close check on gas used, and my gas usage had decreased each quarter/ I was carrying on a credit balance on each bill. In December 2022 I was unable to read meter and reported, this meter was replaced and it was water logged. Imagine my surprise on receiving bill (Dec; Jan;Feb) showing that I had used 345 units for December when I only had gas on 3/4 hours each day - Jan and Feb together was 255!! The bill totalled 1,200 which equates to 100 per week!!! When I queried this I was told the reading was what I had submitted - I did not submit a reading! I asked could the meter removed have been damaged and I was told no there was no damage - then why replace? I tried again and was told exactly the same - it was the reading I had submitted!!! I live alone, had 3 rooms closed with radiators off, I sat each night with a duvet over me and sometimes even a hat and just cannot understand how I had used 100 gas in one week!!! I had 3 visitors staying with me in March and heat was on in morning and again in evening and I had only used 199 units from 5th March - 1st April!.Not at all happy - a big chunk out of a widows pension!!!
Apr 8th, 2023