Jorvik Gillygate Practice

Horrendous wait times for anything from phone calls and appointem to forms. Expect simple tasks to be delayed to an agonising degree. Staff are polite in my experience however.
May 2nd, 2023

Not feeling well at all, popped into Woolpack surgery, bless the amazing ladies on reception, they went over and above to help, they told me to take a seat to see if anyone was free to help. I was taken through to see Dr Theo, she listened, helped and immediately did a couple of tests. I was made to valued and really cared for. Dr Theo is an absolute credit to her role, practice and the NHS. Thank you all for your help. Brilliant doctors practice and excellent service from the reception staff who are always happy to help and answer any questions with professionalism and understanding to the nurses and doctors and the pharmacy staff. Great work guys and thank you for making my life a little easier with your care.
Mar 30th, 2023

Reception and additional staff brilliant! However most doctors are being rude and patronizing! I wish they would have done their job when needed. An example, I have waited almost one year for a referral to the pain clinic however i needed an MRI firstly in order to be seen by them and the pain clinic requested the imaging, on the 12th of July 2022, to be done by the GP . Since then, GP did not follow that,MRI center didn't receive anything, they haven't requested it etc.and i could add more to the list. i am so uncomfortable losing my proprioception and unable to do my daily routines or work properly. Very dissatisfied, disappointed!! I wouldn't treat my clients the way these people do! I can agree that it is difficult to work with people! Treat us as you'd like to be treated, indifferent of the person's behavior. I am a Vet Surgeon and i took an oath, you did too! It is unacceptable!!
Mar 22nd, 2023

Rude receptionist beyond my comprehension. Curly blonde queen, she definitely runs that place (on a Saturday) I also found the Saturday doctor to be rude I feel sick every time I go in, its horrendous. Will be changing doctors.
Mar 11th, 2023

Deregistered me without telling me. Told me its because I had undelivered mail but I hadnt changed address so it wasnt my fault and they had my right address on file. Wont be going back because Ive never had a good experience.
Feb 22nd, 2023