Miss Diva

Wasnt originally going to add a comment to my review but Ive decided too. incredibly rude customer service by a man who I think is the owner many other people have had this experience so I hope he works on that. Honestly dont waste your money on this place if your looking for a prom dress go to molly brown altho expensive incredibly helpful and kind service as well as good quality dresses
May 3rd, 2023

I never go clothes shopping but was looking for a maxi small print dress whilst on holiday. Initially I browsed the shop and immediately liked 2 dresses but I thought were a bit pricey. I returned to the shop and I tried them on. I felt lovely in them and they fitted beautiful. They are well made and the quality of the material is really good. As I say it's not often i buy clothes so I thought what they hell im buying both of the dresses. The gentleman of the shop was really cheerful and helpful and I saw a scarf for my mum and he said have that for free as you have bought these dresses. I am thrilled..these dresses I will be able to wear in the summer and spring, good all round dresses. They have a range of unique dresses. Thank you Miss Diva I am a very happy lady.
Feb 9th, 2023

DO NOT WASTE YOUR MONEY! DISGUSTING CUSTOMER SERVICE! If I could post 0 stars, I would! Had my sandals for 7 weeks and one split. Called the shop and refund was refused because I'd worn the shoes so it was too late to return! (Isn't that what you do with shoes?!) I told him the sandals were faulty as I've worn them less than 10 times. Owner didn't even ask to see photos, despite the fact the sandals are now unwearable. He said "I only sell the shoes I don't make them". When I explained he is responsible because he sells them, he put the phone down on me!
Oct 11th, 2022

great shop
Jul 30th, 2022

If I could, I'd put zero stars. Very similar experience to other reviews in as much as the owner charmed in the shop but then his attitude when trying to return an item was totally dismissive and rude. My daughter went into this shop and tried on a dress that had a button missing, making it difficult to tell the fit of the dress. Frank then found the same dress that had the button in place but maintained this did not need to be tried on and persuaded my daughter to buy it, which she did. After returning home (which is 2.5 hours away from York), my daughter tried this dress on and it did not fit correctly. She rang Frank, explained the situation, and politely asked if she could return the dress via post at her expense in exchange for a refund, to which the answer was no and he could only offer a credit note (which was not explained at point of purchase). On the phone he was dismissive, rude and had no respect for my daughter which upset her as he was so charming in the shop. I then called Frank back to politely ask if he could provide a refund given the circumstances, which he could easily have chosen to do, but again he refused with the same dismissive attitude. In addition, the same dress was 10 cheaper on his website, and 23 cheaper on another big online retailer, despite Frank telling my daughter this dress was not available anywhere else. The worst retail experience ever.
Jul 18th, 2022