Stays York

Mar 18th, 2023

Id give these jokers a negative if possible. All front and zero substance. They have a half decent website with some nice pictures but do not fall for it. What a bunch of amateurs. They manage the properties horribly and are completely clueless when it comes to actual customer service. Try to avoid them if possible you will be left disappointed and frustrated after having to deal with them.
Mar 7th, 2023

Nov 4th, 2022

Lovely property 34 St Olaves, York in a nice quiet street, not too far from centre. Well equipped, comfortable and clean. Some of the decor needs updating, freshening up. The heating would not work for the first day despite following the simple instructions but this was fixed by the next day. Beds were comfortable except for the single bed which is kind of falling apart and really needs replacing. House lovely and warm once heating fixed. Shower curtain also needs replacing. Would recommend. If you have two cars we managed to find free parking on the road at the bottom of the street, on the left.
Oct 20th, 2022

Terrible Experience A development site was straight across from the cottage which we hadnt been warned about. Alarmingly, half of the hillside across was removed for 5 of our 7-day stay. We were woken early most mornings with diggers and their movement alarms, tractors, chainsaws and on one morning, we were woken by the cottage shaking because a stone boundary wall was demolished. Work started as early as 8am and finished as late as 7pm. We couldnt sit out in the garden either, as the noise was so loud. We feel we were misled by Stays York as they told us the development would just be for 2 days but it ended up being for the remaining 5 days. They said they couldnt do anything about it and the work was carried out by Raithwaite Hotel. On the Thursday we asked Stays York to warn other bookings. They only refunded us 27% which meant we ended up paying over 1000 for this terrible holiday. We werent warned about the development and would never have booked the cottage if we had known. We will never use Stays York again and we are shocked that Raithwaite Hotel does not warn holidaymakers. Also, this is not the only development site on the Raithwaite Estate.
Oct 11th, 2022