Priory Medical Group - Heworth Green Surgery

finally after 5 months got a face to face appointment to just be dismissed with "there's nothing i can do about it". was honestly so upset by the whole experience.
Mar 23rd, 2023

Had an appointment for 8:30, and by 10:30 I still hadn't been seen. I was already running behind for work, so I decided to leave. I informed reception that this is what I was doing, as I had places to be and people relying on me - to which they said it would go down as a 'no show' as I would be absent when the doctor is ready. Bit disappointing as I travelled from Pocklington to be there. I'm aware the NHS is on its knees,so won't mark it to 1 star.
Mar 12th, 2023

So I get this text message 4 weeks after requesting to see a doctor: "Hi, this is Priory Medical Group following your recent contact. A clinician will review your details during the afternoon of 10.1.2023 It may be that your request can be dealt with without a face to face appointment, by phone or by text. If the clinician feels you would benefit from a face to face appointment, then you may be asked to attend on the day. If your symptoms worsen before then please contact us again or use NHS111. Priory Medical Group" I cancel my plans, stay at home and wait for a call.. and guess what I get? Nothing. No call and no communication at all.. Priory Medical Group is a shame.
Jan 24th, 2023

I have been dealing with dizziness, black outs and chronic head pains for nearly a year, with my condition worsening. I have been enquiring since May 2022. Every time it is just a phone call appointment, during my last one they asked me to book again to be seen in person as I couldn't come in on the day due to another illness. I have put in two since and have not heard back, one on the 14/11/22 and the other 3/12/22. The wait time listed was five weeks and all i have received from them in all that time is a text message questionaire to asked if I had ever smoked. Radio silent otherwise. The people on the phone are always very nice, and the last one actually took me seriously. However, when I went to the surgery to ask why I hadn't heard back, the receptionist was very dismissive and accusatory and told me I could only book online, not actually answering my question.
Jan 21st, 2023

Its increasingly difficult to get an appointment to see an actual doctor. Consequently people either dont bother or spend 5 weeks worrying and getting worse before they get a telephone call to be assessed. It just isnt good enough. A few years ago I would have given five stars but now it seems that seeing an actual doctor in good time is near impossible. This bit of the NHS is clearly broken. A shame.
Dec 5th, 2022