York Medical Group at Acomb

Absolute joke and disgrace of a so called service that is being provided here. Unable to make an appointment, unable to see a doctor, unable to speak to anybody. What's the point???? What makes them think that they are providing proper care for people? Why are GPs the only people in the world who have not returned to normal after Covid??? What gives them the right when mine and every other national insurance paying person in the country is being failed in an inexplicable and unjustifiable way. In my opinion it's a practice of malpractice. Only wish I knew how to start proceedings for a claim of malpractice. Stay away from this medical group at all costs but don't suspect that there are many better. It's a crying shame
Apr 15th, 2023

They just don't answer the phone first in the queue and 20 minutes later still on hold Disgraceful service
Apr 9th, 2023

A terrible booking system, staff are priority over patients at this surgery. York medical group your just enforcing peoples feelings on why privatisation of the nhs doesn't work. This system is appalling, takes the load of doctors by ignoring requests for appointments.
Apr 2nd, 2023

I am absolutely terrified of doctors and I rang up today after avoiding the doctors for a long time and when I say the receptionist was understanding and empathetic that isn't even close. This women made me feel heard and took the time to make me feel comfortable about making an appointment I cannot give this receptionist enough credit because this is something I have been avoiding for so long and for someone to have the patience with me to make me feel safe and listen to me so I could take the steps to make an appointment I could not appreciate that more. Thank you so much
Mar 9th, 2023

Don't register with this surgery. The directors are clearly just trying to rinse as much money from the NHS as possible by cutting overheads. This has led to it being nearly impossible to get an appointment when you need one. My only option (without waiting on the phone for an hour), was to request an appointment through a poorly streamlined online system, and the request was rejected with no reason given and no communication from the surgery.
Mar 4th, 2023