WHSmith

Trash service; asked if they had chess, employee said no. Went upstairs, they had chess.
Jan 3rd, 2023

Words evade me that I can use to describe the lack of customer care in this store. I have a disability and tried to call the store to see if they had an item in, no answer on all four attempts . So I travel to the store and ask a floor staff member who responded, over there somewhere. I asked to see the manager, I waited and waited for 20 minutes. I then called head office, auto answer with new number, I called the new number which gate me an email address. For a company that was driven to almost administration you would think they would be fine tuning there services but no, This business does not deserve to survive and to be honest I don't care if it does.
Dec 30th, 2022

Good selection of books and magazines.
Sep 3rd, 2022

I cannot state how disgusted I am with this shop right now. As a disabled person, trying to buy granddaughter a knitting kit, I travelled from my village to York. When I arrived at the shop (4.45pm), no shop assistants around. After a long search, I found out be and asked for help. She pointed me upstairs, which I went to. The counter says someone is around, but after searching the entire top floor and calling out, no one was up there. I telephoned the shop 3 times, but no one answered the phone. So, I went back downstairs to find another person. No one could be found. Went to the tills, with My phone still ringing and asked for the manager. Couldnt locate manager, but the full assistant did end my telephone call, without even answering it. The manager came, she said shes not allowed to take calls, even if she isnt busy and just standing around. The manager also said that she has no staff, because people no longer want jobs, that entail leaving the house. She said it wasnt her fault that there is no staff to answer phones or facilitate customers. I love the fact that the manager holds NO responsibility for the running of her shop My email keeps coming back as failed. Please check your email address, as that one dont work!
Apr 25th, 2022

Aug 21st, 2021