Cycle Culture

A True Cycle Engineer and A Pleasure To Deal With... I commute daily to work, so my bike is well used in all weathers. Even though I had it serviced by someone else a couple of years ago, it needed attention again and some diagnostics to resolve a few remaining problems. Luke did a wonderful job on my bike and it rides like new, he has also resolved problems that others couldn't and only serviced items that needed it, saving money/eco. Luke is reliable, highly skilled and a pleasure to deal with, I highly recommend him to others.
Dec 7th, 2022

Luke serviced my 35yrs old commuter bike, veteran of many services. It has since been feeling and running far better, and looked like it had gone through a proper deep clean, when he returned it. He replaced a few broken accessories e.g wheel, mudguard, bell. He also pointed out future work needed in short to medium term, like wearing wheels and tyres. These issues are useful to know about in advance. He offers any adjustments e.g. gears 'settling in', in case they are needed in the 30 days following service. I would have found that handy on occasions in the past. Better than that, no adjustments have been needed after Luke's service. Full marks for communication, customer service, and bike knowhow. Inspires trust. Will be back. Edit: And I did go back. After he made a great job of my workhorse bike, I entrusted Luke with servicing my snazzier road bike, after some 4000 miles since its previous service elsewhere. Following his service work, the bike was running much more smoothly and mostly two gears down for a given speed and incline. Turned out it was giving me around 10% greater speed for given routes and conditions. Memo to self - more regular services. I enjoyed his explanations of what he'd done. Everything still working in great order, 6 months on. Another highly satisfactory cycle service experience with Luke, best I've encountered in many years of cycling in and around York.
Nov 2nd, 2022

I found contact with Luke positive and friendly.
Sep 5th, 2022

Luke is a very friendly and knowledgeable bike mechanic. He fixed my snapped brake cable on the same day as I took my bike to him, after giving my bike a general service check. He also found my rear brake needed adjusting, and texted me to confirm the additional cost this would incur was ok. He also patiently showed me how to fit a tyre and inner tube back onto the wheel so I could do it myself next time I get a flat tyre, and let me check I could do it myself. I will definitely take my bike to Luke again in the future for repairs.
Jul 10th, 2022

I had an inner tube replaced by Luke and he fixed it while I waited, and showed me how to do it easily do it myself. He also suggested some additional repairs. While factors out of his control meant that the bike wasn't fixable, I was really happy with the quick service and the friendly, accessible customer interaction. I will definitely come back if I need a repair on my new bike.
Jun 5th, 2022