West Country Windows

Lovely fitters. Everything else is shocking. Especially communications. Update: apparently by law you need vents on windows. These jokers don't fit vents to windows. Also, update on gutters they leaked and the company wouldn't answer the phone to help me. Please save your sanity and your money and go anywhere else.
Apr 27th, 2023

WCW recently installed a full house of windows, front and back door and I am incredibly happy with their service. The salesman was very informative and the quality spoke for itself. Dean and Liam were very friendly and took time to put down dust sheets and even offered to hoover up! Overall I am very satisfied and wouldnt hesitate to use WCW again.
Feb 27th, 2022

We went with WCW thinking a local firm would produce a product suitable for the area. Plus the 25 year guarantee sounded perfect. First a cat flap had been put in the wrong door. We were told no problem we'll just switch them. Doors open in the wrong direction but no other choice as removed doors trashed. 18 months in, locking joints rusted through, handles loose, rust stains all over window sills, crack in front door. etc etc. No response from online form. .. Covid hits. Lockdown ends. Form filled in again, and again and again 8 months later I've had enough. Phone every number, speak to 2 sales reps (the only humans I could find) both told me almost a zero chance of speaking to anyone who could help.. Left a raging message on the service answer phone. Mentioned FENSA. Got a call the next day to confirm address. Repair man calls explained the whole office had a good laugh at my rant. Hey it got a response... ..Apparently all window problems are our own fault. Oddly told him not to bother coming for 85 call out fee. Now contacting FENSA. Sadly can't post with zero stars... Edit... Amazing. 8 months to return a phone call, 27 minutes to respond to a bad online review. No more needs to be said...
Feb 25th, 2022

My one star rating for WCW relates to their guarantee and service. We were quite happy with the installation of our doors, windows and conservatory fully backed by their guarantees. BUT they are impossible to contact for a service request under the guarantee, do not reply to emails ( which is the only way you can request a service) and they then want to charge 85 call out even though covered by a guarantee. We have waited over 3 months for a repair to a leaky gutter. We have sent 4 emails, from May, June, and July,, tried to call into main office which has been closed, and contacted the sales line, which is the only line they answer but they just say send another email. To add insult to injury, as WCW would not respond I arranged for the gutters to be repaired myself at a much lower cost. WCW finally responded just after, and kindly informed me that, after waiting over three months that the gutters are not covered by any warranty and if repaired by anyone else, they would not cover the warranty on the whole installation, even though only the gutters would be touched. Conveniently WCW can only find the emails from 26th July. Totally dissatisfied with the attitude of this company now after our initial satisfaction with the installation and we would DEFINITELY NOT RECOMMEND THIS COMPANY, as they appear to be only interested in selling, and their warranty is not worth having.
Feb 6th, 2022

We had a conservatory fitted October 2019 on our very old, uneven wall property.. On installation, we were concerned that lead flashing was not being used on the joint between the conservatory and the house wall. However, we were told they were using "a new product which would be just as good". The day after completion, we had issues opening the window. When we phoned they could not understand why we were phoning as they said the workmen were on site with us. They were not and had clearly booked out a days work to us but had already finished! 3 days after installation, we had heavy rain and discovered that not only had WCW fitted us with a conservatory, but also an indoor swimming pool as the roof joint had let in a lot of water. They came out and told us that the new product they had used was fine but just needed banging down more which they did. 3 months later, more heavy rain and another leak. This time they agreed to put up lead flashing. This seems to have fixed the issue - however, there are many more issues which have not yet been fixed - or even acknowledged despite 13 months passing since we registered our problems, 7 emails, 10 phone calls, 3 online forms being filled in, 3 text messages and a letter being sent. The only person who you can talk to is Chris on the sales line who just says he will pass my details on. He did phone me back the time before last and said that the service manager had been out to my house ( without phoning first so I was at work!) and left a card on my door. He had taken a photo of the card in place! This was not there when I got home, having blown away and I yesterday found it in the garden under bushes when I was weeding! Who sends someone out to see customers without making an appointment first? There are lots of problems which we are waiting to get sorted: Guttering leaking and on inspection had been filled with silicone on installation so was obviously a known issue Draught around back door Some caps on roof joists missing Trim outside not finished off Blob of unsightly silicone on inside of roof Inside back wall roof support coming apart in the middle at joint Leak coming in around window Boot scuffs all over roof where leak previously repaired General poor finish Whilst Covid can account for some delays in getting things fixed, answering phone calls and emails are Covid safe activities and this can only be down to poor customer service. We have left making a review until now as were hoping to have all the items sorted and feel able to give a higher star score. However, having taken advice from Citizens Advice, we are now left with few other options than to pursue the company through the small claims court - unless, having seen this review, they wish to sort things out for us! As to a 85 call out fee?? We would not be needing to call them out if the work was done satisfactorily initially! AVOID THIS COMPANY! Edit... As you stated, one leak has been sorted after the job which should have been done correctly in the first place was eventually done . We just need the remaining issues sorting out. You are asking for photos - these have already been sent on at least 2 of of our many correspondences with you. Amazing how we get a response within 10 hours when we leave a review - it has taken 13 months of letters , emails and phone calls with no response! Edit 2... Having sent a letter to the company stating our intention to go to the courts to get the many issues sorted, we had a visit from Steve and Jim within a week. They were amazing and spent 6 hours over 2 visits sorting out all the problems which were due to poor installation They also spotted 3 extra issues which we had not seen and sorted them too. We could not rate them highly enough, very knowledgeable and professional, but would not needed to go through all this if the conservatory had not been installed so badly in the first place.
Oct 31st, 2021