The Duck at Yeoford

Don't dare to make any negative comments! Two of our party have visited a couple of times in the past and been very pleased with the experience, but on this occasion, though the food was nice, we felt that the service was poor, despite the fact that it didnt appear to be very busy. For example, having had to go and order a bottle of wine at the bar, we waited some 10 minutes to have it delivered to the table, during which time the waitress was spotted cleaning the coffee machine. We sat at the table at 7 pm and the main courses were delivered at 8:30pm, only after one of our group asked at the bar why we had been waiting so long. When it came for us to pay the bill, the landlady asked if everything had been OK to which we gently replied that the food was good but the service was not the best. In return, we received something of a tirade, during which she mentioned that she had not been present because she had a French exchange student upstairs and her daughter had gone to Brownies and so on, which to be honest we felt was somewhat irrelevant to the poor service we had received. Surely any textbook about Customer Service would strongly advise that the last thing that one would do is to argue with a customer, who, at least in their own minds, have received poor service. The advice would be to apologise profusely, but this does not seem to be in the landlady's repertoire. Her parting shot was 'you're obviously not coming here again, so let's get it done' referring to our paying of the bill! A salutary and disappointing experience
May 4th, 2023

Just got back from Sunday lunch at the Duck and undoubtedly the best meal we have had in a long while. The food was superb with such friendly and efficient service. Sadly we are not local so not sure when we will be back but wholeheartedly recommend!
Apr 29th, 2023

Amazing food and amazing atmosphere
Apr 26th, 2023

Stumbled across this pub during an Easter break. What a cracking find! Sarah runs the pub with her husband James cooking up the most wonderful meals. We had roast lamb and roast chicken. Good size portions with a decent amount of fresh veg. Excellent selection of wines and all the staff are really friendly. Have to give Reuben, the young waiter a big shout out - he did a great job.
Apr 6th, 2023

Great, lovely staff, nice menu, 2nd time...worth it!
Apr 1st, 2023