The Oakley Health Group

The name of the game now is to apparently avoid treating anyone for any medical issues possible at all costs, if that means delaying or holding back appointments, messing people about or their fave excuse being 'you need to go to a&e'. Your essentially left to self diagnose yourself and then feel guilty about going to a&e and taking up a bed you don't need just because your GP will refuse to see you
Feb 20th, 2023

If it were possible it would have no star ! I have been a patient at the Reading Road surgery since 1979. It used to be efficient. Since the merger, it is impossible to see a doctor within a week, let alone 3 weeks when you can only have a phone appointment, for matters that need investigating. The communication is non existent after an e-consult. I had to call twice to be able to book a yearly blood test. They tell you it can't be done because it is not on the computer, even if you tell them you have the request in front of you. This is more than just a problem with the NHS, this is incompetence pure and simple. They certainly know how to waste time and money.
Feb 11th, 2023

The worst Dr surgery I've ever had.
Nov 25th, 2022

If you want to wait 3 weeks for an emergency appointment then register here. This place fills their slots by 8:40 each day for emergencies and says to call 999 or 111. Rude staff and not willing to help. Called 2 days in a row before 8:45 got told the same thing. Advised to call 111 who then say we need to call our surgery. Not sure what I pay tax for as I cant get any help for my child when needed.
Nov 21st, 2022

Been a patient here for 31 years... Used to be good before the practices merged. It is not only general problem with NHS, for instance many people I gave spoken to in other areas do not have these problems. Not only does it take 3 weeks or more to get ab appointment, which will be by phone for issues which really need investigation, but there are numerous mistakes and miscommunication recently which is wasting both theirs and patients time )and money).
Nov 13th, 2022