James Latham Yate

Mar 1st, 2023

(Translated by Google) High-quality jaminates and wooden floors (Original) Wysokiej jakoci jaminaty i podogi drewniane
Oct 27th, 2022

Good company
Oct 1st, 2022

Absolutely shocking service from start to finish. Having enquired about some lengths of European Oak for a customer's project, I had to chase three times to get a quote (roughly 400 worth), then four further times to place the order to get the product delivered. This process took over two weeks itself. Finally, I was assured that after Id paid direct to bank, my order would be on the next delivery vehicle (ie the following working day), yet it took five more days and four more phone calls, during each it became apparent that my order had been mislaid and/or forgotten. Not a single staff member I spoke to or dealt with called me back when they promised to, or followed up on my ongoing and increasingly frustrated enquiries. Throughout, I got the impression that nobody really cared, especially younger members of staff, who appear to have had no training whatsoever in dealing with customers. The order was eventually delivered to my workshop (only after an angry further phone call) and even then, there was no recognition of the poor service Id received or any kind of apology. Its inconceivable that a company of this standing would be so incompetent and unrepentant. I will never use James Latham Timber Bristol again. Just awful. Zero stars if I could.
Sep 12th, 2022

Jun 29th, 2022