Lucy Butler Flowers

Apr 18th, 2023

I frequently visit the fabulous team at Lucy Butler Flowers. They offer a great range of fresh cut flowers and houseplants but what stands out most is how incredibly friendly the team are. In this day in age, customer service is often over looked and people dont take enough time to share how positive there experiences are. From the moment you step in you feel relaxed, calm and while always busy bunching flowers the team will always smile and wish you a good morning or afternoon leaving you to explore the shop, amercing yourself in all that this cute cottage florists has to offer. I buy fresh flowers every two weeks and Im always hit with a burst of colour and smell that takes me back to being on holiday somewhere sunny. My houseplants are thriving and I recently purchased a lovely pot that has cheered a window ledge up. There is no where else on the high-street that offers such great quality, reasonably price plants and flowers that truly make your house a home. As mentioned at the start the staff truly make the experience a positive one. Thank you for making an anxious person feel so welcome in your wonderful florists.
Apr 17th, 2023

Such friendly service and beautifully made bouquet of flowers , delighted . Thank you , will be recommending .
Apr 15th, 2023

Always a great service, flowers always last. Thank you!
Apr 14th, 2023

Ordered some flowers for a dear friend whose mum had just passed away. I always like to support local business and give them money instead of large companys. The delivery company delivered to the complete wrong house. I got an email saying the flowers were left 28 doors up. My friend never received the flowers and the delivery card was put through the complete wrong door so she wouldnt have known about the flowers if I hadnt checked if she had received them. Called Lucy Butler flowers to let them know the issue and they refused to send out a new bunch of flowers and said their duty of care had been completed by letting me know where the flowers had been left. They were left 28 doors up from the delivery address that I put and the delivery card was left 24 doors up from the delivery address!! The person they were delivered to hadnt answered 24 hours later. To which the flowers wouldve been without water all this time. Seller refused to send out more flowers until they received the original missing flowers and the whole thing ended up being a goose chase for my friend whose mum had just passed away. Lucy Butlers Flowers said it wasnt their issue as they let me know where the flowers were left. Their duty of care under the consumer rights is to deliver the goods that I had paid for to the correct address or to refund me which they refused to do both as they couldnt afford it yet were happy to keep my money for missing goods! I understand they probably have had people in the past try to scam them out of 2 bunches of flowers but in this case the delivery driver messed up and what was supposed to be a nice gesture turned into a goose chase for a grieving friend and I had Lucy Butlers company arguing with me on the phone refusing to correct the issue. I never leave bad reviews but not only was the delivery terrible and completely wrong, the customer care was appalling and I wont be ordering again and will be telling others not to. Do not give these people your money because if something goes wrong they will not correct the issue, stay clear!! *EDIT* I will add that my friend eventually got the flowers 24 hours later by knocking on doors after Lucy butler refused to correct the issue. You did not offer a resolution, as I said in my review your resolution was you will not send out more flowers until you receive the missing flowers back. To which no one could get hold of the person 28 doors up so was an impossible solution. Completely fair and honest review. The flowers were lovely though. Better than I thought they would look. Service was awful.
Apr 6th, 2023