Travis Perkins Yate

nt service
Jul 6th, 2022

Jun 28th, 2022

I went to buy some chippings as my usual Travis Perkis was out of them. In the office 3 staff members were talking amongst themselves and only spoke with me after one of their drivers came in. I was directed to take my vehicle into the yard to collect the chippings. I was initially told to stop my vehicle by a yard hand but when I go out he just walked away. I found the chippings but at no stage did any of the 3 staff in the yard ask me what I was after or gave any help. Eventually the driver who came into the office when I was there spoke with me asked me to move my car around to the chippings area which I did. I was then told by another member of staff to move as he wanted to unload a lorry. I told him I had been told to park there as I wanted some chippings. Again no one came to ask what I was after or made any offer to help. I moved my car as requested again then decided to leave without any goods as I had been there about 15 minutes now and no one had made any attempt to help me. The yard staff were rude and totally un helpful. I'm sorry Travis perkins but this kind of service is totally unacceptable and not what I usually expect. I will not be using the Yate branch again, I would rather overspend at B& Q at least the staff are helpful.
Jun 3rd, 2022

Excellent, knowledgeable customer service in the shop, helped me find what I needed and friendly yard staff who said to wait in my warm car and then loaded it in for me, thanks guys, great service!!
Mar 5th, 2022

Jun 22nd, 2021