Bridgfords Sales and Letting Agents Yarm

Excellent service from start to finish. Your support and patience was 100%. What an amazing team thank you Olivia, Phil and Helen for getting us our dream home xxx
Feb 19th, 2023

The level of service received from Alison has so far been outstanding as a buyer in uncertain times Alison has really made us feel at ease with the purchase process.
Apr 28th, 2022

Positive: Professionalism, Quality, Responsiveness, Value
Feb 14th, 2022

I cannot say this strongly enough DO NOT USE Countrywide Mortgage Services! Countrywide Mortgage Services who use the back office of Bridgfords in Yarm High St, their advisor is very unorganised and disrespectful. The setup is not private and you will not get a fair comparison or deal from them. The office used is open to the public in the shop and a thoroughfare to the staff amenities in the back so your conversations regarding your finances and personal situation are not private or secure. The advisor provided me with no paper work and in conversations told me incorrect details of my mortgage illustrations. His poor organisation meant that I was chasing him for details constantly and it took weeks to get a response. He signed documents to say that he had given me copies when he had not. He promised several options of mortgages but I was only offered 2 different terms with 1 lender not a variety of lenders and options. He also used my relatives details to arrange the mortgage with the lender breaching GDPR to which the lender apologised profoundly and swiftly corrected his mistake. He lost my card and payment details for their services and when confronted with these concerns he aggressively dismissed us and accused us of the mistakes. I raised all of my complaints (there are more to these mentioned) through there complaints procedure, it was passed off to a 3rd party who after months of chasing them to investigate dismissed my complaint saying "We cannot find anything wrong with the services provided" Again I cannot say this strongly enough DO NOT USE Countrywide Mortgage Services!
Jan 25th, 2023

I cannot praise the staff at Bridgfords, Yarm highly enough! We recently completed the purchase of a property in Yarm for which they were the selling agent and we have been treated as if we were their client. They have been a true friend to us in the buying process, constantly knitting everything together between all parties and always responding promptly and thoroughly to every question weve had. Without their diligent and professional management of the process, the completion would have dragged on and Im sure, would still be outstanding. Their service to their vendor has therefore been impeccable too. Special thanks to Lindsay, Alison and Helen, all of whom have displayed outstanding professionalism and great courtesy to us throughout the process. We highly recommend Bridgfords in Yarm to every property vendor and buyer in the area and we will most certainly utilise their services when we next enter the market. Thank you so very much to everyone involved for your brilliant service, we are extremely grateful!
Jan 10th, 2022