Sunnymead Kennels & Cattery

*EDIT as reply to the business response* Its a shame to see the attitude towards negative reviews as well. Trying to claim I havent used the kennels but only leave reviews for points? What would these points give me? I have left 25 reviews in 6 years, when Ive had a particularly good or bad experience. If I was after some sort of point system Im sure the number would be higher. It is definitely the Sunnymead kennels in Telford with a Su Carlin that had the initial contact. I would give my details but given the not so pleasant customer service I do not wish to as Id rather not have any phone calls or similar from this business. As I stated, clearly a misunderstanding then regarding being able to view the kennels but would never trust a kennels who wont show you where they keep the dogs. *END OF EDIT* Not the most pleasant experience, I found the different staff I spoke to both on phone and in person quite rude and not even attempting to be friendly. I had understood I would be able to have a quick look at the kennels when dropping my dog off but that was clearly a misunderstanding as I was told no when I came even though there were no other customers. Being desperate as I had to go away for work I still left my dog there. On the day of picking her up I called and asked if I could pick her up in the morning instead of afternoon as I would drive past there on my way home anyway and it would save me an extra hour of driving in the afternoon but was again told no in quite a rude manner with no real explanation. When I did go and pick her up I was slightly surprised to be handed a paper I needed to sign saying my dog was healthy when I picked her up which Ive never had to do at any other kennels and they just expected me to sign that straight away after just giving me my dog. My point is, even if something was wrong with her I wouldnt have known unless I did a full examination, unless she was missing a leg. Friendliness goes a long way and thankfully there are plenty other kennels in the area more deserving of the business.
Apr 3rd, 2023

Awesome
Feb 20th, 2023

Oct 8th, 2022

Thank you to Sue and Alan for your great service , my dogs loved their time shared with you . Will be back .
Aug 18th, 2022

First time we had left our dogs at Sunnymead. They where recommended to us and we where pleased with the service that we received. Would definitely use them again in the future. Thank you from Lola and Ted and family..
Aug 12th, 2022