Giant UK Ltd
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Charnwood Edge Business Park, Syston Rd
Wreake Villages Ward, eng LE7 4UZ - (800) 015-9110
Hours
Chamber Rating
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Michael Jordan
Dec 31st, 2022 -
Hubert
Nov 13th, 2022 -
RAIMONDAS OVERLINGAS
Sep 13th, 2022 -
Dimitrij Hitrij
Oct 24th, 2021 -
Mark W
Jul 26th, 2022
Contact Info
- (800) 015-9110
Questions & Answers
Q What is the phone number for Giant UK Ltd?
A The phone number for Giant UK Ltd is: (800) 015-9110.
Q Where is Giant UK Ltd located?
A Giant UK Ltd is located at Charnwood Edge Business Park, Syston Rd, Wreake Villages Ward, eng LE7 4UZ
Q What is the internet address for Giant UK Ltd?
A The website (URL) for Giant UK Ltd is: http://www.giant-bicycles.com/
Q What days are Giant UK Ltd open?
A Giant UK Ltd is open:
Saturday: Closed
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 9:00 AM
Thursday: 9:00 AM - 9:00 AM
Friday: 9:00 AM - 9:00 AM
Q How is Giant UK Ltd rated?
A Giant UK Ltd has a 4.7 Star Rating from 25 reviewers.
Hours
Ratings and Reviews
Giant UK Ltd
Overall Rating
Overall Rating
( 25 Reviews )
Michael Jordan on Google
Hubert on Google
RAIMONDAS OVERLINGAS on Google
Dimitrij Hitrij on Google
Mark W on Google
I purchased a bike in Swansea Giant store which is presumably a franchise run by Tredz (same people who run Halfords) The aftercare service is provided by Tredz and you don't interact directly with Giant. My Giant bike frame cracked on a seatstay weld (same place on a second frame!) and is covered under lifetime warranty
It has so far taken over 3 and a half months to sort out a frame replacement under warranty. I still don't have my bike back
It took weeks and a 106 mile trip to store simply to agree to replacement. Then more weeks for the very different frame to be offered, arrive at Tredz, the seatpost then didn't fit, a game of hot potato between Tredz and Giant later over who'd provide a seatpost that further delayed things.
After such a long time I'm willing to have the bike back in any state, but Tredz refuse to give it back until QC'd. More waiting. Their processing methodology seems to be that if something is wrong or needs to be ordered, no work is done and it goes to the back of the backlog again, so the result is exponential delays.
In summary Giant isn't great, but add on the franchise's performance and you get a truly abysmal experience.
