The Shelley

Absolutely stunning home! First class quality that is reflected in every detail. All the care staff are so friendly, welcoming and they put dignity and respect at the heart of everything they do. I am so proud to work for a company that really does care about everyone.
Mar 17th, 2019

My late neighbour stayed there and thoroughly enjoyed the experience, it was treat to visit her as it's an absolutely wonderful home, staff are fantastic and the decor beats many an upmarket hotel. It's a truly delightful place to live and be cared for.
Jan 19th, 2019

This review was written for the home when the owner and manager who started the home were in charge. Mid 2020 the home changed hands and I have no knowledge of how it is now. ..... There is nothing more that can be said to praise The Shelley Care Home that has not already been said. It is the only Outstanding care home in Worthing from 2015 to date and was previously, but also that ever since opening has been given the highest rating at each inspection. It can be thought that once you are the highest rating then it is easy to keep however, to maintain such a high standard over so many years means that the staff interviewing system, their ongoing training, respect from the managers and colleagues, plus of course the love of the job and caring for residents and making them feel individual and important, is what keeps the standard so high. Managers have recently been trying to get staff to record Above and Beyond things they do for the residents. Most feel they cannot do this saying It is just something I do or I feel like I am boasting or it is not above and beyond, just caring etc. A very few examples of just doing my job follow (names removed): "Resident A said as part of her wish day that she would really like to see a tortoise so a member of staff brought one in for her to hold and have for a little while in her room. Resident A was a little reluctant to hold it at first but after we gave her a cushion to put on her lap, she was happy to hold it." "While making a Spanish omelette at home, I remembered that Resident B said she loved them. I made one for her and brought it in today - she was very happy." "Resident C complimented me on a necklace that I was wearing and said she had had a similar one years ago. I found a similar one and bought it as s gift for Resident C to make her happy." "Staff Chef came in early this morning as Resident D had requested bacon and eggs for her birthday breakfast and she likes an early breakfast." "Yesterday Resident E mentioned to me that her favourite flowers are roses so I went to the shops before work this morning and brought a bunch of red and a bunch of yellow roses. She was very happy and thanked me when I gave them to her." To me, the above and all the positive feedback says it all.
Mar 21st, 2022

Mum seems so happy here
Nov 3rd, 2018

My mum came to stay here for respite after a heart operation, and the care, commitment and attention to detail were second to none. Beautiful surroundings that feel more like a hotel, and the room my mum had felt like a small apartment, but it is the quality of care that is the really amazing thing. Super-friendly and personal across the board, the staff went out of their way to see that my mum was settled, comfortable and happy. Good range of quality food and entertainment, including day trips out in the minibus. My mum was skeptical of how she would adapt to life in a care home, but she loved every minute of it! The Shelley has been rated 'Outstanding' by CQC in all 5 categories - and it's not hard to see why. Bearing all this in mind, it is one of the lowest priced homes providing comparable care of those I am aware of in the area which is staggering!
Aug 2nd, 2018