ASK Italian

I ordered food via Deliveroo. When it turned up the order was wrong. Having spoken to Ask manager he admitted they sent out the wrong order and could or wouldn't do anything about it. He said this was a Deliveroo issue and I had to seek compensation via Deliveroo. Aporling attitude and a complete lack of customer service please avoid. 1 star is over rated.
Apr 28th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 Recommended dishes Garlic Bread, Chocolate Brownie More
Apr 25th, 2023

Apr 14th, 2023

Food : 2/5 | Service : 5/5 | Atmosphere : 3/5 More
Apr 14th, 2023

Ok this is a funny one. We were a large party of 8 adults and 4 kids. The staff were great, really accommodating, especially with the kids. The food was amazing and to be honest I thought wed had a brilliant night out. Ok so where the issue was/is is with the bill. I specifically if they had added a tip (gratuity) I was told no. Now Im very aware that the service secotor is poorly paid so my immediate response was can you put 20% on top. I always tip, and never want anyones hard work to go unappreciated. Worth noting we had a salad, 2 garlic bread (one of which had cheese), some olives, 3 pasta dishes, 6 pizzas, 4 kids deserts, 2 cocktails, 2 beers and one glass of wine which came to 290.25. Ok to some that may not seem much and to be honest as I was picking up the bill I didnt question a thing. It wasnt until the others had a look at the bill theyd realised wed paid the gratuity and an extra 20%. Now really anyone handling the till should be fully acquainted with gratuity policy. Id have contacted the restaurant but we dont live in Worthing and yesterdays visit was brief to say the least. Im not asking for a refund, however what I am suggesting is that anyone who goes there should make doubly sure about any gratuity. As Ive said, great food, great staff but hell I dont like feeling like Ive been ripped off.
Apr 11th, 2023