Wellis Sussex

Great service from initial contact right the way through to installation. All the staff are extremely helpful. The product is great. We tested many different Swim spas but Wellis was by far the best. I would highly recommend Wellis Sussex.
Apr 18th, 2023

Wellis Sussex (Worthing Hot Tubs) - Wellis Myline Mercury We purchased our tub in May 2019 and had it delivered a short time afterwards. Due to building work we were unable to commission it until June which was done without any fuss. Fast forward about three years to July 2022 and one of our pumps developed a fault so we contacted the office and they attempted to deal with it as a Warranty item but unfortunately it was just outside of 3 years so we paid for a replacement at a modest cost and again this was carried out quickly and without any fuss. Last month (23 March 2023) I drained the tub after a 90 day cycle and discovered some hairline cracks in the case. I contacted the office and they asked for some pics which I sent over. Less than 24 hours later they confirmed that the 10 year casing warranty would cover the defect and that Wellis in Hungary had a replacement unit available for delivery the next week, albeit in a slightly different colour scheme - grey cabinet with pearl white casing as opposed to grey and sterling white as per our original. No great shakes, so we said yes please and Matt at Wellis Sussex arranged a date to suit us as we were away on holiday the following week, just before Easter. Today (17 April 2023) Stewart turned up with the new tub at about 8:30am and disconnected our old unit and at 9am the crane turned up, dropped the new tub onto our back garden and removed the old one. Stewart then completed the install and commission, even helped to sweep our patio before putting the tub in its final position with a little help from Harry & Co from the office. Our replacement pump from last year has already been returned to us as a spare and the existing cover received a refurb with vinyl treatment which was also added to the cabinet - so now it all looks immaculate. As you can imagine, we are absolutely delighted by the service and attention to detail. The product is great, and I knew that when I first bought it, but you can never really tell whether a company is decent until things go wrong and they have to solve a problem. In this respect, I cannot rate or recommend Wellis Sussex highly enough. They have been absolutely tremendous to deal with from the outset - all the staff have been so friendly, polite & helpful, and the fitters so clean & tidy going about their work, leaving no mess nor packaging. Really impressive. First class. 5 stars. Thank you!
Apr 16th, 2023

We had our swim spa delivered and installed in November, for our daughter to enjoy hydrotherapy again. Stuart from wellis sussex called within a few days to see if everything was running smoothly, and also to advise if we had any problems we could call them for advice. Its reassuring to know that they are just a call away. Stuart was very knowledgeable and helpful. Thank you
Jan 28th, 2023

We've recently purchased a hot tub from Wellis Sussex and from the very first contact we've been very impressed. We chose the Jupiter as it was very reasonably priced compared with others that we had seen with similar features. The team are very knowledgeable and are always at the end of the phone for advice. We've had a couple of very minor issues and they've been very quick to come out and correct them. We are delighted with our purchase and would definitely recommend Wellis Sussex. Thank you to all the team.
Jan 22nd, 2023

Jan 7th, 2023