Vets Now Worthing

This was our first time using vets now , as they are on the same site as our regular vets practise (grove lodge ) - I am endlessly grateful to be able to have 24hr care for emergencies, but to go from being told we could go home to 20 mins later deciding an overnight was best - incurring two lots of our excess to our insurers as now vets now and grove lodge are a separate entity and very standard bloods and fluids monitoring for sickness - came to , for less than 24 hrs of care , over 2k as the out of hours admittance is so high even before a consultation. Little things like being charged for vets now to handle the insurance claim only to find out through waggel it can only be done through my own account really sucks too . More transparency should be given especially regarding paying two lots of excess on insurance , for a very basic level of emergency care this really made already an difficult Financial situation much harder . Im glad to say our boy rocketed out the door as of nothing had happened the next day , which is all I can ask for but that really felt like taking advantage of the cover we do have , without thinking about what was required , and ending up pushing us over our insurance limit to boot
Feb 3rd, 2023

We took our dog to Vets Now Easter Monday after she ate a raisin, which we were told can cause kidney failure. When we got there the vet nurse on reception advised the amount she had eaten wouldnt cause a problem, but we could have her seen if we wanted to. She saved us a lot of money and worry, very happy!
Apr 10th, 2023

Very busy.....Very long wait before dog was seen and absolutely HUGE cost for simple treatment. Vet friendly though.
Mar 24th, 2023

I had to bring my cat in on a Sunday as she had a stroke, the vet was very nice and explained that as a cat she would likely get better (which she has (sort of)) but the appointment was extortionately expensive and I believe that the vets have us in a blackmail position, we either pay the fees or risk the health and welfare of our pets, we noted that the two injections he gave her actually cost a couple of but over 20 each to administer. It is now putting me in a position of not wanting more pets, when mine are no longer with me, just due to the cost of vets.
Mar 22nd, 2023

Prices for emergency care are extortionate, as are the cost of medicine and fees applied (to medicines as well). Over 270 for 8 tablets. Failed to explain admin costs added and supposed voluntary contribution to charity which I only noticed days later. Customer service helpful but struggled as I did to get answers on costs or how they arrived at them. Thank god for insurance; I guess thats why they get away with charging so much (close to 800) Could not fault the vet who was fantastic with my very sick puppy.
Mar 9th, 2023