Costa Coffee

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Feb 17th, 2023

If you want your day to be ruined then this is the place to go!!!! Its bad enough you are in the hospital with a poorly toddler, on top of that you have to be treated with very rude staff in this branch! What its more 35 minutes before closing its takeaway service only, so here goes more plastic cups and paper bags! Not only that but also when Ive request a plate for my little toddlers cake, they refused and put a cake in a paper bag (apparently runout of boxes) , obviously icing was all over the bag and not a cake! My LO was so disappointed! Attitude of staff its shocking! Absolutely worse Costa branch ever! Waste of money! I used to work in Costa coffee Brighton and there is no way that we would treat costumers like they do.
Feb 17th, 2023

The staff were in need of attending charm school. Everything seemed an inconvenience. Not a good customer experience, besides the poor products and high prices. Tremendous
Jan 28th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Jan 6th, 2023

Have visited twice in the last week - first time was when there was a members offer, second time a few days later. Being in the hospital, both times it was very busy, especially for its size, but staff were quick, friendly & lovely. They didnt stop the entire time I was there &, considering they were constantly serving multiple people, the service was as quick as any other coffee shop Ive been to (inc other branches) Second time I tried tipping but they said there was no way for them to take tips (which is disappointing). Caught a couple of names; Charlotte was working both times & was brilliant & very friendly, Sam was very knowledgeable & engaging - even when busy, & there was a young lad (with curtains) working, whose name I didnt catch unfortunately. All are an absolute credit to the business & hopefully can be acknowledged as such.
Jan 11th, 2023