Rug Doctor Ltd

I bought an expensive rug doctor machine from this company for home and car use. The hand tool is now badly leaking, which I've only used a handful of times.I contacted customer services to ask for a replacement hand tool but my machine is out of warranty. They want me to spend almost 100 for a new hand tool, and they won't even send me a pack of O Rings to try and fix this common fault myself. Service: General carpet cleaning
Mar 30th, 2023

No stars for a company that is happy to take your money however never there to support the end user when there is an issue with the machine.I have phone 11 times...get to next in qu and then I am cut.off. Wish I had never bought a Rug Doctor,no support when you need it,next machine will be another make.Hideous company.
Dec 19th, 2022

Poor customers service. Machine was filthy when I got it and the manager refused to speak to me when I called. No specific detergent for pet urine stains available in the store I rented it from although was guaranteed that they would have it. Refused a discount as it took me half an hour to clean the machine. This was from the office in Worthing. Service: General carpet cleaning
Aug 14th, 2022

I hired a machine yesterday and collected it from Tesco Extra Gillingham, got home and checked the machine and it is filthy really dirty, who ever used it before me did not bother cleaning it. I phone Rug Doctor customer service and a lady called Wendy, tried to help me by offering to exchange the Machine and offering to refund me 5. I hired the machine for 24 hours and needed to use it on that day and had a few hours to clean the carpet and then go to work. I did not want to waste time going back to swap machines it is extra agro I did not want to do. The reason I am giving 1 star is the fact this is the second time I hire a machine from them and the same thing very dirty when you get it . Rug Doctor should have more stringent policy in place and charge people who return dirty machines a hefty penalty and there should more checks from their reps or engineers on their lockers to prevent experiences like mine.
Aug 5th, 2022

Well I have seen some of The reviews its ready isnt rug doctors fault dont forget you are purchasing from dealers that dont check the machine back in I have a retail outlet which uses rug doctor ive never had any complaints from my customers they say it is amazing and we have a carpet retailers shop we sell some amazing carpets and I have been fully trained and did carpet cleaning before we took the shop over Bing experienced in supplying and fitting new carpets and previously cleaning existing carpet installations I can now say the rug doctor is one of the best hire machines chemicals are amazing and backup and service is tremendous lots of people ask me how can I look after our new carpets are always say vacuum vacuum vacuum and clean it every 12 months its all about looking after and maintenance would you neglect your BMW and would you service it regularly if you dont it will breakdown its the same with the carpets The rug doctor will remove grit and dust which will cut and destroy your carpets my advice is use the rug doctor more frequently anyway its up to you probably cost you a lot of money and you walk on it daily you spill stains on it daily you abuse it more than you think its not the carpet retailers fault that your carpet wears out its your fault for not looking after it properly rent the rug doctor !!!!!!!!!!!!!!!!!!!! Service: General carpet cleaning
Jun 10th, 2022