Upton House

Upton House is an awful place. My father was there for a short stay. The latest CQC reports concur with what our family found. Inadequate care, no access to bedrooms as they were locked My family were dissuaded from visiting or taking dad out. It would have been easier to visit him in prison. Fortunately he is now in a home that encourages enriching and fulfilling lives. This home should be shut down. I make these comments as someone who worked with elderly people including EMI and end of life care for 25years. You should be ashamed of yourselves if you have a caring bone in your bodies.
Oct 30th, 2022

Read the latest Inadequate rating following Oct22 Inspection - speaks volumes. My father was removed by our family after 8 weeks, as a result of documented findings by Care Quality Commission.
Oct 7th, 2022

My granny is staying here and the care is first rate. Staff are taking wonderful care of her.
Apr 9th, 2018

Mar 13th, 2018

Upton House is a great care home. My mother has been very happy there for the last 6 months, with extremely empathic and friendly care from all staff. My mum, a vulnerable woman with fairly advanced dementia, is settled and feels at home at Upton House. Visitors are always made very welcome and we have had some wonderful times at events hosted for residents and families at the care home. Sometimes, we as a family feel as cared for as mum, with all the gentle reassurance from staff. The recent CQC report does not reflect our experience at all and unfortunately, we were never interviewed as part of the inspection. Therefore we never had a chance to express our opinion as a loving family, rather than an auditor's view, following a tickbox exercise for the CQC. Keeping residents safe through Covid was an impossible task for care homes and Upton House hold a 100% record for keeping their residents safe in unprecedented times.
Oct 29th, 2022