Desjoyaux Pools UK - Display Store Swimming Pool Builders & Installers

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Custom Swimming pool design
Apr 25th, 2023

Service: Custom Swimming pool design Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Apr 22nd, 2023

I have spent the last year backwards and forwards, trying to have them deal with the wrinkled liner (which they say is our fault due to chemical imbalance and was installed 2 1/2 years ago in sept 2019). This company either: dont pick up the phone, dont respond to a voicemail and it takes more than 1 email and about a week for them to respond. The customer service was appalling. We asked several times for someone to view the damage and it took us going to their Guildford office to arrange someone to look at the pool. Our complaint is still ongoing and will continue until we are satisfied with the outcome we believe is correct. They say the warranty does not cover damages like wrinkles. However, a pool liner (we have a PREMIUM liner which we expected to last much much longer) should not get damaged this easily and quickly. The company is very quick to take your money when building the pool but they do not care for their customers after the pool has been built. Services: Swimming pool equipment repair, General construction, General repairs & maintenance, Inground pool installation
Jul 4th, 2022

Feb 18th, 2022

The build is good as it guards against the worst effects of ground movement. I have had no issues with the shell for 7 years and therefore no leaks.The maintenance is more difficult than a conventional pool as the relatively poor circulation means the risk of algae is greater and the lack of a bottom sump makes cleaning the dead algae out a problem. Back-washing with a conventional pump is much easier.The annual service is expensive as the pumps need to be removed and installed by a expert. The design of the valves is poor as they are much too stiff and the levers break. The filter-bag system is a fiddle and the skimmer mesh is quite fragile.The slatted cover looks great but does not keep debris out so a winter cover is a must.Replacement parts are expensive as you have to use their brand. Services: Winterization, Design, General repairs & maintenance, Cleaning, Swimming pool summerization
Mar 11th, 2021