Straightset

Asked for upfront payment for a call out and then charged for a call out after the engineers had been. For a routine service on R201 super Tracker, quoted 2,500+vat. Insisted we have new keyboard, mouse etc. Previous team with Jerry were absolutely awesome. Beware before using the Straightest. Don't think they know what is really goining on within the company. Wish there was a rating for 1/2 star, even then it would over rate them
May 2nd, 2023

Due to the poor service we received, we lost an entire day of business. The incompetence and attitude of the service controllers was highly unsatisfactory.
Apr 21st, 2023

After a VOSA site inspection we required our brake rollers to have the weight cell replaced which we were already informed by Straightset a year previous after they calibrated them. After a phone call to organise the repair an agent came out a few days later to tell us it needed a weight cell (which we were told before) and we were invoiced 165 for this 5 minute inspection of the equipment. We had to replace the brake rollers in the end because Straightset couldn't even give us an answer to when the part would arrive and didn't seem too bothered either costing us a lot of money. If you can avoid these guys I would do so.
Nov 19th, 2022

Excellent company to work with, very professional and responsive - look forward to working with them again in the future!
Jun 4th, 2022

Excellent service start to finish. Graham Clarke helped us with installation of oil monitoring system and reels. Very swift turn around and extremely professional service. Highly recommended.
Apr 29th, 2022